Manulife Financial Corporation
Operations,Controls&GovernanceAnalyst
“Operations, Controls & Governance Analyst at Manulife Financial Corporation. Skills: operational risk, controls, governance, risk mitigation. Controls Testing. Assess control design and effectiveness through end-to-end process walkthroughs with Process and Control Owners”
What You'll Achieve.
strengthen risk awareness; support the effective management of day-to-day risk mitigation activities; support Canada Operations in executing key components of the Operational Risk Management Framework
Industry & Context.
analytical skills with the ability to identify trends and patterns in large data sets; Ability to effectively identify, assess, and articulate risks and business impacts; critical thinking skills; Ability to interpret risk data and formulate sound, data-driven conclusions; resourceful in overcoming challenges and driving solutions; asking insightful questions and adapting to new information
What They're Looking For.
Must Have
Bachelor’s degree in business, Finance, or a related field, 3–5 years of relevant experience in operational risk, controls, audit, or business operations, understanding of business processes, risks, and control frameworks
Nice to Have
Experience or exposure to operational risk management methodologies is preferred, Knowledge of Insurance, Group Benefits, Affinity, or Contact Centre operations is an advantage, Familiarity with Archer (record creation, maintenance, and reporting) is a plus, analytical skills with the ability to identify trends and patterns in large data sets, Excellent verbal and written communication skills, Highly organized, with the ability to manage multiple priorities in a fast-paced, multi-stakeholder environment, Ability to effectively identify, assess, and articulate risks and business impacts, critical thinking skills, with the confidence to challenge the status quo constructively, Ability to interpret risk data and formulate sound, data-driven conclusions, Self-motivated, proactive, and resourceful in overcoming challenges and driving solutions, Demonstrates curiosity and sound judgment by asking insightful questions and adapting to new information
What You'll Do.
Assess control design and effectiveness through end-to-end process walkthroughs with Process and Control Owners
Evaluate control operating effectiveness by collecting and reviewing supporting evidence
Document control assessments and develop Corrective Action Plans (CAPs) to address identified gaps
Partner with front-line managers to conduct Business Impact Analyses (BIA)
Support the documentation of critical processes and risk mitigation strategies
Collaborate with the Canada-based Manager to track
and review evidence for CAP closure
Support periodic access reviews for ACLs
Analyze transaction data to identify anomalies and flag potential fraud risks for further investigation
How You'll Work.
Team & Collaboration
collaboration with team members in Canada; collaboration with cross-functional stakeholders including Operational Risk Management (ORM), Legal, Finance, HR, IT, and Compliance; Build relationships with internal stakeholders and functional partners
Communication Scope
Excellent verbal and written communication skills; Prepare and deliver presentations and insights to senior audiences
Process & Methodology
manage multiple priorities
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