Rail Delivery Group
Rail
OperationsControlDeliveryManager12mFTC
“Operations Control Delivery Manager 12m FTC at Rail Delivery Group. Skills: Operations control, Incident management, Service recovery, Project management. Lead cross-industry projects. Improve incident management”
What You'll Achieve.
Improve railway response to disruption; Improve railway recovery from disruption; Deliver benefits to customers; Deliver benefits to operations control staff; Create more reliable railway; Create customer-focused railway
Industry & Context.
Evidence-based decisions
What They're Looking For.
Must Have
Experience in rail operations control, Experience managing service disruption, Experience in incident response, Experience in recovery, Experience leading projects, Experience in multi-stakeholder environments, Project management skills, Change management skills, Customer focus, Sound judgement
Nice to Have
Experience in UK rail industry, Experience using structured industry frameworks
What You'll Do.
Lead cross-industry projects
Improve incident management
Improve service recovery
Report on workstreams
Bring people together
Collaborate with stakeholders
Develop practical solutions
Ensure improvements are embraced
Design best-practice tools
Implement best-practice frameworks
Provide user-friendly resources
Champion 'Think Customer' approach
Ensure passenger needs are central
Ensure freight customer needs are central
Support industry-wide change
Prepare operations control for GBR
Support change management activities
Identify impacts on people
Identify impacts on processes
Engage with wider industry
Build relationships with leaders
Lead task-and-finish groups
Produce clear communications
Produce high-quality communications
Inform different audiences
Influence different audiences
Ensure good governance
Ensure continuous improvement
Maintain transparency
Uphold industry governance
Uphold assurance standards
Promote continuous improvement
Use feedback and data
Demonstrate tangible results
How You'll Work.
Team & Collaboration
Cross-industry collaboration; Collaborate with TOCs; Collaborate with Network Rail; Collaborate with rail partners; Collaborate with senior control leaders
Communication Scope
Clear guidance; Executive briefings; Distilling complex information
Process & Methodology
Planning, Coordinating workstreams, Managing risks, Managing dependencies
Applying for this Operations Control Delivery Manager 12m FTC role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Rail Delivery Group?
Real rants from real employees. Read before you apply.