State Street
financial services
OperationsClientService,AVP
“Operations Client Service, AVP at State Street. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Receive & assess client and internal inquiries. Monitors/manages resolution (accuracy, timeliness, completeness) with internal teams”
What You'll Achieve.
create client KPI, publish reports
Industry & Context.
Problem solving
What They're Looking For.
Must Have
3+ years in officer or AVP role
Nice to Have
Experience with SMAC/GSMAC functionality, Experience with cash and share reconciliation, Prior experience communicating with clients
What You'll Do.
Receive & assess client and internal inquiries
Monitors/manages resolution (accuracy
completeness) with internal teams
Works with client to drive improvements
Source and prepare all data and inputs required for client and custom reporting
Perform customized operational activities
with a focus on digitizing or standardizing operational activities for alignment with product or process organization
How You'll Work.
Team & Collaboration
Monitors/manages resolution (accuracy, timeliness, completeness) with internal teams; Works with client to drive improvements, e. g. STP rate; Able to build relationships with internal teams; Acts as a liaison between business units to ensure successful implementation.
Communication Scope
articulate issues and resolutions succinctly and efficiently with client; communicate effectively with offshore partners; Ability to Communicate Effectively
Process & Methodology
Provides overall project management for client related initiatives.
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