State Street
OperationsClientService,AVP
“Operations Client Service, AVP at State Street. Skills: client-facing role managing complex business queries, cross-client subject matter expert, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues. Manage the change management ad”
What You'll Achieve.
enhance the State Street client experience; maintaining service levels; Ensure the timely & accurate completion of development and operational change requests; ensure that client facing problems and issues are addressed; achieve desired results
Industry & Context.
managing complex business queries; addressing a wide range of business issues; Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed; Persuade or influence internal groups, as necessary to achieve desired results; Anticipate critical risks and exposures and facilitate mitigation; Ultimately responsible for the success of implementation problem resolution
What They're Looking For.
Must Have
6-8 years of financial services experience, in operational, technology, product management, or project capacity, collaboration and influencing skills, written and communication skills and ability to present to clients and senior STT management, sense of ownership and leadership
What You'll Do.
Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues
Manage the change management administration and communication with clients
Manage linkages between change management
for both BAU and program work
as part of broader end-to-end onboarding / implementation efforts
Manage impact of change on the client support model by providing ongoing direction in the development
implementation and integration of new client change requests
Ensure the timely & accurate completion of development and operational change requests
Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed
Influence others in preparing various statuses
activity and performance reports for senior management
Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations
Demonstrate proficiency with My. StateStreet
Persuade or influence internal groups
as necessary to achieve desired results
Anticipate critical risks and exposures and facilitate mitigation
Ultimately responsible for the success of implementation problem resolution
Persuade and influence colleagues at all levels
Tactically use a broad array of communication vehicles to lead
and facilitate client change requests
Oversee and recommend best practices
and educate others on their implications
Operate with minimal supervision in a complex environment
How You'll Work.
Team & Collaboration
extensive interaction across all internal support functions; Collaborate with STT’s middle and back office operations; Persuade or influence internal groups, as necessary to achieve desired results; Persuade and influence colleagues at all levels
Communication Scope
written and communication skills; ability to present to clients and senior STT management; Persuade and influence colleagues at all levels; Tactically use a broad array of communication vehicles to lead, direct, and facilitate client change requests
Process & Methodology
Manage the change management administration and communication with clients, Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding / implementation efforts, Ensure the timely & accurate completion of development and operational change requests, Ultimately responsible for the success of implementation problem resolution
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