State Street
OperationsClientService,AVP
“Operations Client Service, AVP at State Street. Skills: client-facing role managing complex business queries, supporting a variety of client business management responsibilities, cross-client subject matter expert, interaction across all internal support functions to enhance the State Street client experience. Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues. Manage the ”
What You'll Achieve.
Ultimately responsible for the success of implementation problem resolution
Industry & Context.
Anticipate critical risks and exposures and facilitate mitigation
What They're Looking For.
Must Have
6-8 years of financial services experience, in operational, technology, product management, or project capacity
What You'll Do.
Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues
Manage the change management administration and communication with clients
Manage linkages between change management
for both BAU and program work
as part of broader end-to-end onboarding / implementation efforts
Manage impact of change on the client support model by providing ongoing direction in the development
implementation and integration of new client change requests
Ensure the timely & accurate completion of development and operational change requests
Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed
Influence others in preparing various statuses
activity and performance reports for senior management
Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations
How You'll Work.
Team & Collaboration
extensive interaction across all internal support functions; Persuade or influence internal groups, as necessary to achieve desired results; Persuade and influence colleagues at all levels; Collaborate with STT’s middle and back office operations
Communication Scope
ability to present to clients and senior STT management; Tactically use a broad array of communication vehicles to lead, direct, and facilitate client change requests
Process & Methodology
implementation problem resolution
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