NielsenIQ
Market Research
OperationsClientPartner
“Operations Client Partner at NielsenIQ. Skills: Client engagement, Operational coordination, Solution development. Serve as primary operational contact for clients. Handle operational concerns”
What You'll Achieve.
Enhance client experience; Ensure high-quality service delivery; Deliver solutions with precision; Meet agreed-upon timelines; Develop more robust database production; Develop cost-effective database production; Develop enduring database production
Industry & Context.
Problem-solving; Analytical skills; Root cause analysis
What They're Looking For.
Must Have
2+ years of experience working with corporate clients, Problem-solving and analytical skills, Excellent communication skills, Ability to work collaboratively, Manage multiple projects effectively, Proactive attitude, Fluency in English, Fluency in French
What You'll Do.
Serve as primary operational contact for clients
Handle operational concerns
Gather client requirements
Set project timelines
Monitor project progress
Translate requirements into internal work orders
Partner with internal operations teams
Troubleshoot client inquiries
Resolve client inquiries
Ensure high-quality solution delivery
Identify opportunities to enhance client data
Suggest improvements or new approaches
Coordinate pre-delivery quality checks
Coordinate post-production quality checks
Participate in operational meetings
Coordinate operational meetings
Participate in quality review meetings
Coordinate quality review meetings
Participate in escalation meetings
Coordinate escalation meetings
Address client concerns
How You'll Work.
Team & Collaboration
Work with internal teams; Collaborate with Customer Success; Collaborate with Sales Teams; Partner with operations teams; Align with Customer Success; Align with Sales teams
Communication Scope
Written communication; Verbal communication; Client communication; Information exchange
Process & Methodology
Manage multiple projects
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