NielsenIQ
Market Research
OperationsClientPartner
Neural analysis suggests this role is
optimal for mid candidates.
“Operations Client Partner at NielsenIQ. Skills: Process management, Cross-functional coordination, Vendor management. Manage day-to-day operations. Oversee operational processes”
What You'll Achieve.
Improve operational efficiency; Enhance client satisfaction; Achieve operational targets
Industry & Context.
Root cause analysis; Process optimization
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 5+ years of experience in operations or client-facing roles, Experience managing cross-functional projects, Experience with vendor management, Experience with operational metrics and reporting
Nice to Have
Master's degree preferred, Experience in the retail or consumer goods industry, Experience with data analysis tools
What You'll Do.
Manage day-to-day operations
Oversee operational processes
Coordinate cross-functional teams
Manage vendor relationships
Track and report on operational metrics
Identify and implement process improvements
Develop and manage operational budgets
Ensure compliance with company policies
How You'll Work.
Team & Collaboration
Cross-functional teams; External vendors; Internal stakeholders
Communication Scope
Client presentations; Stakeholder updates
Process & Methodology
Project management, Process improvement
Full Job Description
Position title: Operations Client Partner Purpose of the job: Acts as the partner between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities, as well as builds operational trust in the data. Accountabilities: * Build operational trust in the data and maintain a strong relationship with clients; drive results which lead to significant and sustainable improvements in client satisfaction * Overall accountability for the timely and accurate resolution of operational client requests and issues (including quality performance, feasibility investigations, structural changes, new deliverables setups) * Build positive relationships e. g. to effectively facilitate meetings, provide support, and remove obstacles through networking * Handle regular weekly/monthly calls with client for operational topics incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc. * Communicate on projects at client level, incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc. * Cooperate closely with operations groups to resolve client queries through an efficient workflow * Contribute in solving elements of regional and global client's requests through collaboration with other countries * Own direct client communication on operational topics triaged by L1 * Suggest pro-actively solutions for simpler, more enduring and cost-efficient database production for NIQ Requirements: Work experience: * Minimum work experience in client facing roles to be able to understand client requirements and execute relevant actions towards clients: Education: * Higher education or equivalent experience Requirements
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