NielsenIQ
Market Research
OperationsClientPartner
Neural analysis suggests this role is
optimal for mid candidates.
“Operations Client Partner at NielsenIQ. Manage client relationships. Drive operational excellence”
What You'll Achieve.
Achieve operational targets; Enhance client satisfaction; Improve process efficiency
Industry & Context.
Problem-solving; Process improvement
What You'll Do.
Manage client relationships
Drive operational excellence
Oversee project execution
Coordinate cross-functional teams
Manage vendor relationships
Develop operational strategies
Monitor key performance indicators
Implement process improvements
How You'll Work.
Team & Collaboration
Cross-functional teams; Client stakeholders; Vendor partners
Communication Scope
Client communication; Stakeholder communication
Process & Methodology
Project execution, Process improvement
Full Job Description
Position title: Operations Client Partner Purpose of the job: Acts as the partner between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities, as well as builds operational trust in the data. Accountabilities: * Build operational trust in the data and maintain a strong relationship with clients; drive results which lead to significant and sustainable improvements in client satisfaction * Overall accountability for the timely and accurate resolution of operational client requests and issues (including quality performance, feasibility investigations, structural changes, new deliverables setups) * Build positive relationships e. g. to effectively facilitate meetings, provide support, and remove obstacles through networking * Handle regular weekly/monthly calls with client for operational topics incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc. * Communicate on projects at client level, incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc. * Cooperate closely with operations groups to resolve client queries through an efficient workflow * Contribute in solving elements of regional and global client's requests through collaboration with other countries * Own direct client communication on operational topics triaged by L1 * Suggest pro-actively solutions for simpler, more enduring and cost-efficient database production for NIQ Requirements: Work experience: * Minimum work experience in client facing roles to be able to understand client requirements and execute relevant actions towards clients: Education: * Higher education or equivalent experience Requirements
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