GOAT Group
OperationsClerk
“Operations Clerk at GOAT Group. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, attention to detail, customer service, logistics. Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines. Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment”
Industry & Context.
reach an optimal resolution; Ensure orders in the fulfillment flow are solved; triage escalated orders
Must be able to stand for long periods of time (up to 12 hours), Must be able to lift and move boxes (up to 35 pounds), Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs, Willing and able to operate carts, dollies and other moving equipment to move quantities of merchandise
What They're Looking For.
Must Have
Highly organized with demonstrated attention to detail, Background in dealing directly with customers and suppliers, Willing and able to operate carts, dollies and other moving equipment to move quantities of merchandise, A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility, Must be able to stand for long periods of time (up to 12 hours), Must be able to lift and move boxes (up to 35 pounds), Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs
What You'll Do.
Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines
Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment
Develop an understanding of shoe conditions
specifically those that are considered "issues" by GOAT standards
Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers
Able to take photos quickly and accurately of sneakers
Develop an understanding of GOAT's order statuses to help triage escalated orders
Be able to work in a fast-paced and team environment
How You'll Work.
Team & Collaboration
cross-functional coordination; communicate with sellers and buyers; work in a fast-paced and team environment
Communication Scope
communicate with sellers and buyers
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