OperationsCityManager

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our External Fulfilment team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams? Join the External Fulfilment team as a City Manager. As a City Manager, you will be responsible for monitoring multiple sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up & monitor operations. Key job responsibilities 1-Lead city-level operations performance, owning site scorecards and ensuring consistent achievement of service, quality, and speed KPIs through daily monitoring and corrective actions. 2-Maintain strong on-ground presence through regular site visits, building trusted partnerships with vendors and operational teams to drive execution excellence and compliance. 3-Coach and develop vendors and frontline teams, identifying performance gaps, providing clear guidance, and unlocking improvement opportunities through structured follow-ups. 4-Own inventory and material availability, ensuring accurate stock management, replenishment, inbound quality, and regular inventory audits to prevent operational disruptions. 5