Construction Resources
Construction
OperationsAssociateManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Associate Manager at Construction Resources. Skills: Process Management, Cross-functional Coordination, Vendor/Stakeholder Management, Operational Metrics, Resource Planning, Continuous Improvement. Oversee day-to-day operational execution. Manage day-to-day operations of Sales Support, Scheduling, Dispatch, Installation Coordination, and Customer Service functions”
What You'll Achieve.
Ensure every project moves efficiently from order entry through final installation and service resolution; Drives operational accuracy, scheduling efficiency, communication, customer satisfaction, and workflow accountability; Ensure every job leaving the shop is installation-ready; Maintain smooth operational flow; Monitor workflow execution to ensure jobs are completed accurately, efficiently, and on schedule; Track and report operational KPIs including: Install on-time percentage, Order Accuracy, Service and repair volume, Cycle times (template to install), Daily/weekly job throughput, Installer productivity; Reduce errors; Improve communication; Shorten lead times; Enhance customer experience
Industry & Context.
problem-solving skills with customer-focused decision-making abilities; Support service recovery efforts and customer issue resolution with urgency and professionalism; Identify process improvement opportunities
Overtime as business needs dictate, Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job., While performing the duties of this job, the employee is regularly required to speak or hear., The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms., Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
What They're Looking For.
Must Have
Associate’s or Bachelor’s degree preferred, or equivalent operational leadership experience, 5+ years of experience in sales support, scheduling, fabrication operations, customer service, installation coordination, or related operational roles, understanding of the surfaces fabrication and installation lifecycle, Proven ability to manage multiple priorities in a fast-paced operational environment, leadership, communication, and organizational skills, Proficiency in ERP systems, Microsoft Office, scheduling software, and operational reporting tools, Ability to lead cross-functional communication between sales, production, logistics, and field operations teams, problem-solving skills with customer-focused decision-making abilities
Nice to Have
Experience in a multi-location or high-volume countertop or millwork operation, Knowledge of stone, quartz, solid surface, and specialty materials installation requirements, Experience collaborating with builders, designers, remodelers, and homeowner clients, Track record of reducing remakes, improving install quality, and increasing on-time performance
What You'll Do.
Oversee day-to-day operational execution
Manage day-to-day operations of Sales Support
Installation Coordination
and Customer Service functions
Oversee sales order/ticket review processes
Coordinate with Purchasing/Production teams
Ensure all documentation is complete
Maintain organized order tracking
and long-range scheduling
Coordinate installer dispatching and routing
Manage scheduling capacity across installer crews
Maintain alignment between fabrication schedules and installation timelines
Proactively communicate delays
and scheduling changes
Ensure every job leaving the shop is installation-ready
Partner closely with Fabrication
Support service recovery efforts and customer issue resolution
Answer escalated customer and internal inquiries
Monitor workflow execution
Supervise and support team members
and performance development
Foster a culture of communication
& continuous improvement
and ongoing training initiatives
Track and report operational KPIs
Identify process improvement opportunities
Implementation of best operational practices
How You'll Work.
Team & Collaboration
Serve as a critical operational bridge between Sales, Fabrication, Purchasing, Logistics, Installation, Quality Control, and Customers; Coordinate with Purchasing/Production teams; Partner closely with Fabrication, Templating, Sales, Logistics, and Service teams; Ability to lead cross-functional communication between sales, production, logistics, and field operations teams; Collaborative environment (fabrication, sales, logistics, quality, showrooms)
Communication Scope
leadership, communication, and organizational skills; Ability to lead cross-functional communication; Communication & Collaboration
Process & Methodology
Manage multiple priorities in a fast-paced operational environment, Owns the full operation lifecycle of a project and project documentation
Full Job Description
Company Overview Construction Resources (a Home Depot Company) delivers turnkey residential solutions across multiple states, specializing in countertops, surfaces, and integrated installation services. Our Surfaces Division manages every step from fabrication through final installation, servicing builders, remodelers, designers, and homeowners. Position Overview The Operations Associate Manager is responsible for overseeing day-to-day operational execution across Sales Support, Scheduling, Dispatch, Installation Coordination, and Customer Service functions within the Surfaces Fabrication Division. This role serves as a critical operational bridge between Sales, Fabrication, Purchasing, Logistics, Installation, Quality Control, and Customers to ensure every project moves efficiently from order entry through final installation and service resolution. The Operations Associate Manager drives operational accuracy, scheduling efficiency, communication, customer satisfaction, and workflow accountability while supporting a high-performance culture focused on speed, quality, and continuous improvement. This position reports to the Director of Sales & Customer Experience and/or Operational Leadership within the Surfaces Division. This leader owns the full operation lifecycle of a project and project documentation — from order entry, job-ready release to installation final sign-off. Key Responsibilities Sales Support & Order Management Manage day-to-day operations of the Sales Order Entry Team, Scheduling & Installation teams. Oversee sales order/ticket review processes to ensure all job information is complete and accurate prior to release to production. Confirm orders meet billing and deposit requirements prior to scheduling or fabrication release. Coordinate with Purchasing/Production teams to ensure released orders are production-ready. Ensure all documentation is complete for orders, warranty, service tickets, and credit memos. Maintain organized order tracking, open-ord
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