M&T Bank
OperationsAssociate(DocumentVault)
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“Operations Associate (Document Vault) at M&T Bank. Skills: Process management, Attention to detail, Reliability. Receive incoming collateral files. Validate manifests against received collateral files”
What You'll Achieve.
Ensuring documents are properly received, filed, retrieved, and returned; Maintaining strict tracking and control standards; Supporting operational accuracy and service delivery
Industry & Context.
Problem-solving skills; Conflict-resolution skills
Ability to lift 30-50 pounds, Ability to climb ladders or stools, bend, and reach for filing, Ability to stand and move for long periods of time, Work performed in a climate-controlled office and document vault environment
What They're Looking For.
Must Have
1+ year of general work experience
Nice to Have
Warehouse, stocking, picking, or inventory management, Manufacturing or production environments, Back-office operations or administrative processing roles, Reliable, detail-oriented, and comfortable with routine, process-driven work, organizational and alpha-numeric skills, Comfortable working independently while contributing to a team environment, Clear communicator who interacts well with others, Solid problem-solving and conflict-resolution skills, Ability to work under time constraints while maintaining accuracy, Basic computer proficiency and ability to learn tracking systems
What You'll Do.
Receive incoming collateral files
Validate manifests against received collateral files
Filing new and returned collateral full files
Update tracking systems
Maintain organization and physical integrity of files
Follow company risk standards
Identify and escalate risk issues
Complete operational duties
How You'll Work.
Team & Collaboration
Promote a collaborative, respectful team environment
Communication Scope
Clear communicator
Full Job Description
**Overview:** This role is responsible for the accurate handling, tracking, and storage of institutional client collateral files within a secure document vault environment. The Document Vault Operations Associate plays a critical role in ensuring documents are properly received, filed, retrieved, and returned while maintaining strict tracking and control standards. This is a hands‑on, routine‑driven position that requires strong attention to detail, reliability, and teamwork. **What a Day in the Role Looks Like:** You’ll spend most of your day on your feet working in a climate‑controlled office and vault environment. Each morning, you’ll gather your cart, laptop, and barcode scanner, then head to the staging area to collect file bundles. From there, you’ll move throughout the vault to file incoming collateral documents, return files to shelves, and manage trailing documents as they arrive. The work is structured, repetitive, and process‑oriented, supporting operational accuracy and service delivery to internal teams and institutional clients. **Key Responsibilities:** * Receive incoming collateral files and documents from internal business partners * Validate manifests against received collateral files and documents * Filing new and returned collateral full files and trailing documents and update tracking systems to ensure system accuracy * Maintain organization and physical integrity of files within the document vault * Follow all company risk, regulatory, and internal control standards * Identify and escalate any risk‑related or documentation issues to management * Promote a collaborative, respectful team environment aligned with company values * Complete other operational or administrative duties as assigned **Education and Experience Required** : * High school diploma or GED * 1+ year of general work experience **Education and Experience Preferred** : * Warehouse, stocking, picking, or inventory management * Manufacturing or production environments * Back‑office
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