OperationsAssociate(DirectServices)

Founded in 2017, refurbed is Europe’s fastest-growing marketplace for refurbished products, active in 12 European countries and having surpassed €2Bn in GMV — all while being profitable. With beautiful headquarters in Vienna, we operate as a remote-first company, and our 250+ employees enjoy up to two months of workation per year. We’ve also been recognised as a Top DACH Employer by Kununu for three consecutive years. Our mission is to make sustainable consumption the easy choice by enabling customers to buy products up to 40% cheaper while significantly reducing CO₂ emissions. If you thrive in an environment that values momentum, ownership, and impact, you’ll feel at home here. We’re a fast-paced, high-performance team that works hard and challenges itself everyday. To enable this high-performance every team member enjoys full autonomy over their location (we’re remote-first). Join our Direct team at the intersection of insurance, repair, and trade-in. You'll work closely with the eCommerce Expert leading the services portfolio, support the Head of Direct, and partner with Finance, Legal, Product, and Analytics. This is a high-exposure role for someone early in their career. You'll be in partner negotiations with insurance carriers, executive-level trade-in strategy, contract reviews, and the data work behind all of it. Who you are 1–3 years of experience in operations, analytics, or commercial functions: startup, scaleup, or fast-moving environment (marketplace, insurance, ecommerce, fintech, or similar) Hypothesis-first thinker who writes clearly and communicates directly, including across functions and with senior stakeholders. Comfortable operating in ambiguity, managing uncertainty, and balancing multiple priorities without becoming overwhelmed. You've shipped at least one automation (Notion, Zapier, Make, Airtable, or scripts) and can describe what it replaced AI fluent: you use Claude or ChatGPT in your daily work and know how to iterate and when not to trus