Lyft
Logistics
OperationsAssociate
Neural analysis suggests this role is
optimal for Junior candidates.
“Operations Associate at Lyft. Skills: operations. The Operations Associate will provide in-person customer support for Flexdrive's Express Drive Program, assisting drivers with the end-to-end rental process, including vehicle assignment and returns. This role also involves preparing rental vehicles by fueling, cleaning, installing telematics, conducting inspections, and managing compliance documents, while also organizing the vehicle lot and managing daily rental operations.”
Industry & Context.
problem identifying; problem solving; de-escalating situations
Candidates must reside in states registered for Flexdrive Services LLC. Must be insurable under Lyft's policy.
What They're Looking For.
Must Have
Requires 1+ year of experience in an in-person customer service role (retail, technical support, or hospitality). Must have familiarity with the Pittsburgh area, impeccable customer service and problem-solving skills, and excellent verbal and written communication skills. A valid unrestricted driver's license and satisfactory driving record are required.
Nice to Have
Proficiency in other languages is considered a plus. Bonus points if you love ride-sharing so much that you're a Lyft driver too!
What You'll Do.
The Operations Associate will provide in-person customer support for Flexdrive's Express Drive Program
assisting drivers with the end-to-end rental process
including vehicle assignment and returns. This role also involves preparing rental vehicles by fueling
installing telematics
conducting inspections
and managing compliance documents
while also organizing the vehicle lot and managing daily rental operations.
How You'll Work.
Team & Collaboration
Builds trust and works effectively with others to achieve results and team goals. Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand. Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success. Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM.
Communication Scope
verbal communication; written communication
Full Job Description
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Pittsburgh team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Pittsburgh sounds exciting, we would love to meet you! Responsibilities: Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents Manages vehicle lot organization, vehicle transportation, and other daily rental operations Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners Builds trust and works effectively with others to achieve results and team goals Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: 1+ year of experience in an in-person customer service role like retail, tec
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