OperationsAssociate

It's fun to work in a company where people truly BELIEVE in what they're doing! _We're committed to bringing passion and customer focus to the business._ **Operations Associate** **Part-Time Permanent** _Reporting to: Operations Team Lead_ ** _Harry Rosen, Sherway Gardens_** ** _Etobicoke, Ontario_** **Your Style, Your Career** Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. **We are looking for an Operations Associate to join our Store team. In this role you’ll be responsible for:** **Customer Service** * Accurately control and process client transactions through the POS system with efficiency * Collect new client contact information and update/maintain existing client information and files * Support all service desk activities and ensure the desk is clean, organized and well stocked * Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues * Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits) * Identify, report and troubleshoot common errors/discrepancies **OMNI services & Order Fulfillment** * Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates * Assist with BOPIS operations activities * Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.) **Store & Merchandise Maintenance** * Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards * Monitor return items and re-stock, support with maintenance of overall stock levels. * Assist visual team with seasonal merchandise chan