DraftKings
OperationsAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Operations Associate at DraftKings. Skills: process management, operational metrics, continuous improvement. Manage and process customer lottery ticket orders. process customer redemptions”
What You'll Achieve.
ensuring accuracy and efficiency with each order and redemption; keep systems running seamlessly; meet daily objectives; hit deadlines
Industry & Context.
Physical ability to stand and walk frequently, occasionally lift up to 25 lbs, may be required to obtain a gaming license
What They're Looking For.
Must Have
Flexibility to work a dynamic schedule, including weekends and holidays, proven track record of reliable attendance, Experience in fast-paced environments, familiarity with common software, including Microsoft Excel, Self-starter mentality, sharp attention to detail, ability to prioritize and tackle tasks independently, Exceptional customer service skills, communication skills, time management skills, Physical ability to stand and walk frequently, occasionally lift up to 25 lbs
What You'll Do.
Manage and process customer lottery ticket orders
process customer redemptions
Keep systems updated with real-time customer order statuses
Streamline and organize workflows
Maintain the smooth operation of printing and scanning equipment
Support various operational projects
How You'll Work.
Communication Scope
communication skills
Full Job Description
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. ## The Crown Is Yours As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers. ## What you’ll do as an Operations Associate * Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish. * Keep our systems updated with real-time customer order statuses and tracking information. * Streamline and organize workflows to meet daily objectives and hit deadlines. * Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly. * Step in to support various operational projects as they arise, contributing to the team’s overall success. ## What you’ll bring * Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance. * Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel. * Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle ta
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