Victor
Insurance
OperationsAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Assistant at Victor. Skills: Operational activities, Broker support, Data analysis, Payment reconciliation. Support product review programme. Deliver subsequent enhancements”
What You'll Achieve.
Provide market leading service; Achieve operational effectiveness
Industry & Context.
Provide solutions; Resolve defects
What They're Looking For.
Must Have
Basic insurance industry knowledge, MS Excel knowledge and experience, Thorough organisational skills, Effective prioritisation of workloads
Nice to Have
Understanding of underwriting, Understanding of broking processes, Experience in process improvement, Experience in process enhancement, Financial analysis experience, Aged debt experience, Credit control experience, Recognising personal development needs, Taking responsibility for continuous learning
What You'll Do.
Support product review programme
Deliver subsequent enhancements
Provide solutions to improve efficiencies
Ensure business objectives maintained
Ensure quality standards maintained
Ensure regulatory standards maintained
Identify product defects
Manage product defects
Resolve product defects
Identify process defects
Manage process defects
Resolve process defects
Support operational effectiveness
Contact broking agents
Ensure prompt premium payment
Provide broker support
Deal with system issues
Deal with risk issues
Deal with portal access
Deal with A2A system access
Deal with telephony issues
Ensure consistent broker set up
Check for poor credit
General account administration
Provide support internally
Handle day to day queries
Create regular risk bordereaux
Timely submissions to insurers
Test bordereau changes
Test document updates
Support Operations Specialists
Support Operations Lead
How You'll Work.
Team & Collaboration
Work with business leaders; Work with underwriting class owners; Work with wider business; Support project teams; Work with business; Support colleagues across business
Full Job Description
## Company: Victor ## ## Description: We are looking for an **Operations Assistant** to join our **Victor** Team. This role can be based in our **Bristol, Cambridge, London, Witham or Leeds** office**.** This is a hybrid role that has a requirement of working at least three days a week in the office. Victor and its businesses operate as Managing General Agency (MGA), offering a wide range of property, liability, motor and specialty insurance products in the UK. Victor Insurance is part of Marsh and McLennan Companies (MMC) a global network of experts in risk, strategy and people. For over 140 years, Marsh & McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times. **_The role: Operations Assistant_** Within this exciting, dynamic and fast paced Operations team, the Operations Assistant will work closely with business leaders, our Underwriting class owners and the wider business to carry out a wide range of operational activities enabling Victor UK to provide a market leading service offering. You will support project teams, assist with data analysis related to products and customers, and help manage overdue payments by contacting brokers. Providing frontline support to brokers and internal teams with system access and account questions will also be part of your role. Additional tasks include preparing regular reports, testing system updates, and helping with claims data. You will also assist the operations team with daily queries and tasks. This role is essential in supporting smooth operations and continuous improvement across the business. **_We will rely on you to:_** * Support the agreed product review programme and work with stakeholder to deliver subsequent enhancements. * Provide solutions to improve efficiencies for issues identified within product, process or underwriting performance. * Ensure business objectives, quality standards and regulatory standards are maintained. * Work with the business to iden
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