Jll
OperationsAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Assistant at Jll. Skills: operational management, asset performance, H&S, service partner management, budgetary control. Support General Manager and Operations Manager. Deliver operational management for Croydon Estate”
Industry & Context.
problem-solving
What They're Looking For.
Must Have
organizational and time management skills, Excellent communication abilities, both written and verbal, Proficiency in Microsoft Office Suite, Detail-oriented with a keen eye for problem-solving, Ability to work effectively in a fast-paced retail environment, Customer-service oriented with a positive attitude
Nice to Have
prior experience in retail or shopping centre management, Knowledge of retail operations and tenant relations, Familiarity with sustainability practices in retail environments, Experience with property management software, IOSH Managing Safely certification or equivalent, Understanding of health and safety regulations in public spaces
What You'll Do.
Support General Manager and Operations Manager
Deliver operational management for Croydon Estate
Improve potential of retail centre
Ensure asset performance
Manage service partner
Assist in implementing operational procedures
Support centre inspections
Liaise with retailers
Address and resolve issues
Manage service charge budgets
Contribute to financial reporting
Coordinate with contractors and vendors
Ensure service delivery meets standards
Contribute to sustainability initiatives
Implement energy-efficient practices
Organize and conduct safety drills
Assist in creating centre management documentation
Deputise for Operations Manager
Assume role of Duty Manager
Oversee operational and facilities management
Ensure insurer requirements compliance
Assist in preparation of operational reports
Develop emergency planning
Update business continuity plan
Support scenario-based training
Assist in updating Occupiers Handbook
Liaise with new tenants
Oversee health and safety induction
Coordinate Landlord’s major works
Ensure compliance with Working Practices Manual
Oversee accident and incident reporting
Assist in shop fit plan approvals
Liaise with owner’s representatives
Foster good relationships with tenants
Respond to customer complaints
Ensure positive rectification of problems
Manage and control contract staff
Ensure delivery of service standards
Approve invoices within service charge
Code invoices to expense code
Operate Estate in compliance with legislation
Work towards stated targets
Take care for health and safety
Familiarise with JLL’s arrangements
Assist clients letting professionals
Coordinate site visits
Assess shop fit-out proposals
Entertain prospective tenants
Provide footfall data
Undertake reasonable tasks
How You'll Work.
Team & Collaboration
Liaise with JLL’s wider IFM team; Support the team in creating and maintaining centre management documentation; Support the team in scenario-based training; Work closely with the Management team to foster close and professional relations; Operate the Estate as a united team
Communication Scope
Excellent communication abilities, both written and verbal
Process & Methodology
co-ordination of Landlord’s major works
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Operations Assistant – Croydon Estate, Croydon (18 Months FTC)** **Reporting to** : Operations Manager - Croydon Estate **Responsible for** : Supporting the General Manger and Operations Manager in delivering the operational management for the Croydon Estate and to improve the potential of the retail centre with a clear focus on ensuring asset performance, through the delivery of H&S, service partner management and budgetary control. **Primary Purpose** : As an Operations Assistant at JLL, you'll be at the forefront of our innovative approach to shopping centre management. You'll support our team in delivering top-notch operational initiatives, ensuring smooth day-to-day functions, and contributing to the overall success of our vibrant retail environments. This role requires a keen eye for detail, strong organizational skills, and a passion for customer service. **Key Objectives:** * Assist in implementing and maintaining operational procedures across the shopping centre * Support regular centre inspections and liaise with retailers to address and resolve issues promptly * Help manage service charge budgets and contribute to financial reporting processes * Coordinate with contractors and vendors to ensure service delivery meets JLL's high standards * Contribute to sustainability initiatives and help implement energy-efficient practices in the centre * Assist in organizing and conducting safety drills and eme
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