Exoticca
travel
OperationsAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Assistant at Exoticca. Skills: operational backbone, managing requests, coordinating with internal departments, ensuring our partner has everything they need. Act as the main point of contact for any issues or incidents raised by the client.. tracking these cases and ensuring they are resolved as quickly as possible”
What You'll Achieve.
ensuring that the daily activity with one of our largest B2B partners in Spain runs flawlessly.; provide fast, efficient, and high-quality support; ensuring our partner has everything they need—from product updates to merchandising—to succeed.; ensuring they are resolved as quickly as possible to provide a timely response to the partner.
Industry & Context.
problem-solver mindset; Issue Resolution & Incident Management; unblock issues and find solutions
What They're Looking For.
Must Have
highly organized and proactive "problem-solver" mindset, attention to detail, Good communication with stakeholders, Excellent written Spanish and a good level of English, Good level in Microsoft Office tools and quick to learn internal tools
What You'll Do.
Act as the main point of contact for any issues or incidents raised by the client.
tracking these cases and ensuring they are resolved as quickly as possible
Proactively contact and follow up with other departments
whenever necessary to unblock issues and find solutions for the client.
Provide hands-on help with product loading tasks and verify that itineraries
and prices are correctly displayed on the partner’s platforms.
Support the administrative organization of trade fairs
and roadshows (managing calendars
and coordination with local teams).
and shipping of promotional materials and merchandising.
Administrative Support.
How You'll Work.
Team & Collaboration
Internal Cross-Departmental Liaison; coordinating with internal departments; coordination with local teams
Communication Scope
Good communication with stakeholders; Excellent written Spanish and a good level of English
Full Job Description
**What is Exoticca? ** Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. ** What do we do? ** The Growth Team is the main responsible for defining and developing the growth strategy of the company. Identify and develop international geographical expansion opportunities and new growth channels. Explore “grey label” opportunities, resellers partnerships, joint ventures, and other growth strategies by market. **What will you do?** We are looking for a motivated and organized**Operations Assistant** to join our B2B team. In this role, you will be the operational backbone, ensuring that the daily activity with **one of our largest B2B partners in Spain** runs flawlessly. Your goal is to provide fast, efficient, and high-quality support by managing requests, coordinating with internal departments, and ensuring our partner has everything they need—from product updates to merchandising—to succeed. **Role & Responsibilities** * **Issue Resolution & Incident Management:** Act as the main point of contact for any issues or incidents raised by the client. You will be responsible for tracking these cases and ensuring they are resolved as quickly as possible to provide a timely response to the partner. * **Internal Cross-Departmental Liaison:** Proactively contact and follow up with other departments, whenever necessary to unblock issues and find solutions for the client. * **Product Support:** Provide hands-on help with product loa
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