Haleon
OperationsandSupportSpecialistClinical
“Operations and Support Specialist - Clinical at Haleon. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics. Provide complex query support for business partners. Collect, maintain and prioritize user requirements”
Industry & Context.
troubleshooting; Provide consultation and troubleshooting support for system errors and failures
What They're Looking For.
Must Have
Bachelor's degree in life sciences or information technology or other related area, 5 years pharmaceutical industry and/or consumer goods industry knowledge and experience with minimum 2 years in Regulatory or a related field, Experience in system configuration, preferably Veeva Vault systems, Experience with validated document management systems, Experience with supporting Regulatory, Clinical or PV system configurations and E2B R2/R3 connection and submissions, Proven understanding of the regulatory/pharmacovigilance/clinical research processes and major agency regulations like FDA, EMA, PMDA, MFDS and NMPA, ICH GVP and GxP regarding systems validation and documentation, Track record of success in continuous improvement, innovative work practices and driving change
Nice to Have
Technical background and computer proficiency in a variety of pharmacovigilance, regulatory, clinical or related systems, reporting capabilities and familiarity with MS O365, Excellent interpersonal and written and verbal communications skills with a proven ability to interact well with all levels, Ability to identify opportunities for process and compliance improvements, Enhanced customer service orientation and ability to communicate professionally to diverse cross-functional, non-technical and technical audiences, Experience in work requiring attention to detail and excellent follow-up, Self-motivated, able to resolve issues with cross-functional teams with minimal supervision, Experience of working within Agile delivery methodology with an understanding of the system development life cycle a plus, Knowledge of JIRA backlog and requirement management
What You'll Do.
Provide complex query support for business partners
maintain and prioritize user requirements
Manage System Access Plans and user account oversight
Contribute to Business Continuity planning
Support end users with functionality/capability assistance
Provide processes and solutions that support business processes
Ensure GxP requirements and inspection readiness are maintained
Support Audit/Assessment/Inspection readiness
Create climate for continuous improvement
Optimize processes with appropriate solution
maintenance and execution of user acceptance test scripts
Identify opportunities for testing efficiencies
Provide input for development
implementation and maintenance of written standards
Oversight of applicable vendor/contract staff
Assist in managing projects from initiation through completion
Lead or coordinate project planning
reporting and troubleshooting
Provide input on impact of enhancements and change requests
Resolve and escalate applicable incidents
Contribute to discussions with business stakeholders
Support documentation of internal processes
Support internal and external audits
Support product acquisition and divestment projects
Maintain electronic systems-related portions of PSMF
Provide user guidance and support
Provide consultation and troubleshooting support for system errors
How You'll Work.
Team & Collaboration
Engagement with relevant cross-functional working groups; Management of key stakeholders; Act as a conduit to system end users and Tech colleagues; Working in close collaboration with business owners and stakeholders; Working in close collaboration with Operations and Support colleagues; Contribute to discussions with business stakeholders; Resolve issues with cross-functional teams
Communication Scope
Excellent interpersonal and written and verbal communications skills; Ability to communicate professionally to diverse cross-functional, non-technical and technical audiences
Process & Methodology
project management, Assists in managing projects from initiation through completion, Leads or coordinates project planning, resourcing, reporting and troubleshooting
Applying for this Operations and Support Specialist - Clinical role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Haleon?
Real rants from real employees. Read before you apply.