CXG
Retail
OperationsandCommunityAssociate(JapaneseSpeaker)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations and Community Associate (Japanese Speaker) at CXG. Skills: Operations execution, Community management, Evaluator acquisition, Project scheduling. Handle Evaluator acquisition. Ensure fieldwork execution”
What You'll Achieve.
Reach operation margin target; Ensure data are updated; Evaluators receive payments on time
Industry & Context.
Problem-solving mindset
What They're Looking For.
Must Have
Diploma in Administration, 1-2 years Retail experience, 1-2 years Project Coordination experience, 1-2 years Client Servicing experience, Native level Japanese, Excellent English communication skills, Microsoft Office skills
Nice to Have
Other software knowledge appreciated, Interest in social media outreach, Experience in social media outreach, Interest in community management, Experience in community management
What You'll Do.
Handle Evaluator acquisition
Ensure fieldwork execution
Conduct surveys screening
Conduct surveys validation
Set appropriate pay rate
Contribute to Database optimization
Maintain healthy relationship with Evaluators
Ensure finance team has payment details
How You'll Work.
Team & Collaboration
Work with Community Manager; Work with finance team
Communication Scope
English communication
Process & Methodology
Project Coordination
Full Job Description
We are growing! We are currently looking to hire an **Operations Coordinator** to work with us remotely. **Who we are:** Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of **data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.** The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction. **What you will be doing:** In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones. * Handle the process of Evaluators acquisition for the forecasted missions in operating areas * Ensure proper scheduling and execution of the fieldwork projects as per company standards * Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality) * Conduct surveys screening and validation * Set appropriate pay rate to evaluations while making sure operation margin target is reached * Contribute to the Evaluators Database optimization and make sure data are updated * Maintain healthy relationship with Evaluators. * Make sure the finance team has all their payment details of evaluators to receive their payments on time. **Requirements** **What you will bring along:** * Diploma in Administration, Business, Management, or relevant field. * At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing. * **Native level Japanese** , excellent communication skills in English as you will be the contact person for
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