Virtual Staff 365
building remediation, compliance services, strata, commercial, government, infrastructure
OperationsandAccountSupportOfficer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations and Account Support Officer at Virtual Staff 365. Skills: Operations Support, Account Support, Project Coordination, Compliance Management. Provide day-to-day administrative, scheduling, operational support. Assist with client documentation, correspondence, and record keeping”
What You'll Achieve.
ensures smooth operational and client-related execution; ensure timely completion
Industry & Context.
Ability to work full-time hours aligned to Australian Eastern Standard Time business hours
What They're Looking For.
Must Have
Proven administrative and coordination experience within the construction or building remediation industry, Excellent written and verbal English communication skills for professional email coordination and stakeholder management, High level of organisational and time-management skills with a attention to detail, Demonstrated experience handling project documentation, tracking schedules, and managing compliance records, Proficiency in Microsoft Office, including Word, Excel, and Outlook, at an intermediate to advanced level, Experience utilising online collaboration tools such as Microsoft Teams, OneDrive, and SharePoint, Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment, Reliable and self-managing when working in a remote environment, Ability to work full-time hours aligned to Australian Eastern Standard Time business hours
Nice to Have
Experience liaising directly with Australian councils, regulatory authorities, or building compliance bodies, Prior experience supporting executive-level operations and account managers simultaneously, Familiarity with the strata, commercial, or government sectors within the Australian market
What You'll Do.
Provide day-to-day administrative
Assist with client documentation
Manage client accounts and service requests
Track client deliverables
Support preparation of client reports
Assist with internal operational process documentation and improvements
Support invoice tracking and documentation coordination
Maintain accurate client
and operational records
Assist in tracking project timelines
Coordinate communication and email flow between teams
Track subcontractor schedules and project progress updates
Maintain daily site reports and project documentation registers
Monitor and track expiration dates for company licences
Coordinate timely renewal of company licences and compliance
Track employee certifications
and professional licences
Liaise with relevant authorities and service providers
Maintain updated compliance and renewal calendar
Assist in compliance tracking for safety documentation
How You'll Work.
Team & Collaboration
Coordinate communication and email flow between internal teams, site teams, contractors, and clients; Liaise with relevant authorities and service providers
Communication Scope
Excellent written and verbal English communication skills; professional email coordination; stakeholder management
Process & Methodology
Assist in tracking project timelines, schedules, deliverables, and progress updates, Track client deliverables, action items, and follow-ups to ensure timely completion
Full Job Description
Our client is an established Australian specialist in waterproofing, building remediation, and compliance services. With over 20 years of industry experience, they deliver practical, compliant, and end-to-end solutions across strata, commercial, government, and infrastructure sectors. They are dedicated to ensuring long-term protection and regulatory compliance for a diverse portfolio of building assets. They are now seeking to hire an **Operations and Account Support Officer** to provide critical administrative, project coordination, and compliance support that ensures smooth operational and client-related execution. ### Job Responsibilities **Operations & Account Support** * Provide day-to-day administrative, scheduling, and operational support to the Chief Operating Officer * Assist the Account Manager with client documentation, correspondence, and record keeping * Provide administrative support to manage client accounts and service requests * Track client deliverables, action items, and follow-ups to ensure timely completion * Support the preparation of client reports, updates, and documentation packs * Assist with internal operational process documentation and improvements * Support invoice tracking and documentation coordination * Maintain accurate client, project, and operational records across company systems and filing platforms **Project & Site Coordination** * Assist in tracking project timelines, schedules, deliverables, and progress updates * Coordinate communication and email flow between internal teams, site teams, contractors, and clients * Track subcontractor schedules and project progress updates * Maintain daily site reports and project documentation registers **Compliance & Licence Management** * Monitor and track expiration dates for company trade licences, permits, and regulatory registrations * Coordinate the timely renewal of company licences and compliance documentation * Track employee certifications, insurance policies, and professional li
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