OperationsAnalyticsLeader

## ## ## **Job Description:** **JOB OVERVIEW** The Operations Analytics Leader will play a critical role in analyzing, understanding, deriving insights and driving improvements in Operations and our service delivery to clients and drivers. This position involves working closely with the Operations leadership team, business intelligence, business excellence, IT, client facing teams and others to identify, develop, and implement measurement systems, analytics that drive insights, and action plans to test and standardize on improvements that drive the health and capabilities of our service delivery processes. The ideal candidate will have a strong background in analytics, process improvement methodology, planning, project management, change management, presentations skills and transformation, with a proven track record of leading and collaborating with cross-functional teams to achieve significant business outcomes. **KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS** * Service Delivery Performance: * Collaborate to build out or refine the appropriate measurement systems for our operations service delivery processes * Conduct historical performance assessments, competitive research, and internal assessments to identify performance opportunities and needs. * Organize and maintain scorecards on service delivery performance, operations vital signs, adherence to targets, action limits, etc. * Create detailed plans and roadmaps to achieve organizational objectives. * Project Management: * Lead the execution of initiatives, ensuring projects are completed on time, within scope, and within budget. * Develop project plans, define project milestones, and allocate resources effectively. * Monitor and report on the progress of strategic projects to the executive team and stakeholders. * Cross-Functional Improvement: * Coordinate and collaborate with various departments to ensure alignment and support for improvement initiatives. * Foster a culture of innovation and continuous improveme