Deutsche Bank Group
OperationsAnalyst,NCT
“Operations Analyst, NCT at Deutsche Bank Group. Skills: German language process, Account Freeze/Unfreeze, Signature Validation. Support multiple critical processes. Complete day-to-day activity as per standards”
What You'll Achieve.
Ensure accurate and timely delivery of assigned production duties; Ensure adherence to all TAT/cut-off times and quality of processing; Ensure all queries/first level escalations related to routine activities are responded to within the time frames pre-specified; Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs); Ensure compliance with all regulatory and internal policies; Ensure all your key deliverables are completed on a timely manner without any escalations
Industry & Context.
Resolving operational issues; Resolve discrepancies
Willing to work in Multiple/ rotational Shifts
What They're Looking For.
Must Have
German Language certification ranging between B1 to C2, 2 – 4 years’ experience in German language process, Good communication skills, willing to work in Multiple/ rotational Shifts
What You'll Do.
Support multiple critical processes
Complete day-to-day activity as per standards
Ensure accurate and timely delivery of production duties
Adhere to all TAT/cut-off times
Maintain quality of processing as maintained in SLAs
Respond to queries/escalations within time frames
Act as backup for peers in absence
Share best practices with the team
Manage account freezing and unfreezing
Perform performance research
Perform multiple level calculation
Verify client signatures
Ensure proper documentation and system updates
Complete tasks adhering to SLAs
Ensure compliance with policies
Handle Adhoc projects/tasks/activities
Complete key deliverables on time
How You'll Work.
Team & Collaboration
Regular collaboration with onshore colleagues and clients; Collaborate with internal teams to resolve discrepancies; Act as a key point of contact with onshore colleagues and clients in Germany; Communicate effectively in German for smooth coordination
Communication Scope
Good communication skills; Can interact independently with various stakeholders; Communicating effectively in German
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