Deutsche Bank Group
OperationsAnalyst,NCT
“Operations Analyst, NCT at Deutsche Bank Group. Skills: German language, Process management, Stakeholder management. Manage account freezing and unfreezing. Perform performance research”
What You'll Achieve.
ensure accurate and timely delivery; adherence to all TAT/cut-off times; quality of processing as maintained in SLAs; queries/first level escalations ... responded to within the time frames; key deliverables are completed on a timely manner without any escalations
Industry & Context.
resolving operational issues
Willing to work in Multiple/ rotational Shifts
What They're Looking For.
Must Have
German Language certification ranging between B1 to C2, 2 – 4 years’ experience in German language process, Good communication skills, Willing to work in Multiple/ rotational Shifts
What You'll Do.
Manage account freezing and unfreezing
Perform performance research
Perform multiple level calculation
Verify client signatures
Ensure timely and accurate completion
Ensure compliance with policies
Handle Adhoc projects
How You'll Work.
Team & Collaboration
Collaboration with Onshore Teams and Clients; Collaborate with internal teams
Communication Scope
Good communication skills; can interact independently with various stakeholders; communicating effectively in German
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