PayJoy
Merchant Operations
OperationsAnalyst–CreditLine
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Analyst – Credit Line at PayJoy. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. ensuring the successful rollout and scaling of Credit Line across sales channels. maintaining tight execution control”
What You'll Achieve.
ensuring high adoption at scale; driving operational performance
Industry & Context.
Ability to translate data into quick operational decisions and actions.
$2,000 USD annual benefit for co-working travel., Funding for phone, headphones, home office equipment, and wellness benefits.
What They're Looking For.
Must Have
2–4 years of experience in Sales Operations, Business Operations or Commercial Operations roles., Proven experience supporting rollouts, launches or large-scale commercial initiatives., Experience working with field sales teams and retail/channel execution., understanding of commercial funnels and performance metrics., Experience managing or supporting incentive schemes tied to sales performance., Advanced Excel (mandatory) and data analysis skills., Ability to translate data into quick operational decisions and actions., coordination and stakeholder management skills., Advanced English — written and spoken.
Nice to Have
Experience in fast-paced environments (fintech, telco, retail or startups strongly preferred).
What You'll Do.
ensuring the successful rollout and scaling of Credit Line across sales channels
maintaining tight execution control
driving operational performance
enabling cross-functional alignment to guarantee high adoption at scale
Own the end-to-end execution tracking of the Credit Line rollout
ensuring visibility of progress by region
Monitor the performance of the Credit Line funnel (offer → activation → first use)
identifying drop-offs and driving corrective actions.
Coordinate with Sales
Operations and Logistics to ensure availability of tools
materials and conditions required for rollout success (e. g. cards
Track and validate the correct execution of campaigns and commercial offers in the field
ensuring alignment with rollout phases.
Manage the incentive tracking and liquidation process
ensuring it drives the right behaviors during rollout.
prioritize and escalate critical operational issues affecting adoption or execution
ensuring fast resolution.
Build and maintain operational dashboards and reports to track rollout progress and performance
enhancing data-driven results.
How You'll Work.
Team & Collaboration
Act as a central coordination point across Sales, Marketing, Operations, Partners and Allies, ensuring alignment and speed in execution.; Support and validate the readiness of the sales force, ensuring training translates into correct execution at point of sale.
Communication Scope
Advanced English — written and spoken.
Process & Methodology
execution tracking, rollout execution
Full Job Description
## Description About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role The Operations Analyst – Credit Line is responsible for ensuring the successful rollout and scaling of Credit Line across sales channels, maintaining tight execution control, driving operational performance, and enabling cross-functional alignment to guarantee high adoption at scale. ## Key Responsabilities Own the end-to-end execution tracking of the Credit Line rollout, ensuring visibility of progress by region, channel and partner. Monitor the performance of the Credit Line funnel (offer → activation → first use), identifying drop-offs and driving corrective actions. Coordinate with Sales, Operations and Logistics to ensure availability of tools, materials and conditions required for rollout success (e.g. cards, training readiness, systems). Track and validate the correct execution of campaigns and commercial offers in the field, ensuring alignment with rollout phases. Manage the incentive tracking and liquidation process, ensuring it drives the right behaviors during rollout. Identify, prioritize and escalate critical operational issues affecting adoption or execution, ensuring fast resolution. Act as a central coordination point across Sales, Marketing, Operations, Partners and Allies, ensuring alignment and spee
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