Dispel
Tech / AI / Software
OperationsAnalyst&AutomationEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Analyst & Automation Engineer at Dispel. Skills: Operations Support, Process Automation, Cybersecurity. Support day-to-day operations and customer needs in a customer cybersecurity environment.. Assist with day-to-day operational support for customer environments.”
What You'll Achieve.
Customer requests and operational tasks are handled accurately and on time; Issues are escalated appropriately and documented clearly; You demonstrate growing technical and operational competency; Team members trust your reliability and attention to detail; Continuous improvement through learning and feedback
Industry & Context.
issue resolution; basic troubleshooting; identifying opportunities to automate repetitive processes; Surface gaps or inefficiencies
The position will require working more than 40 hours per week at times to meet business needs.
What They're Looking For.
Must Have
attention to detail and willingness to follow established processes, Familiarity with basic networking concepts (TCP/IP, VPNs, firewalls), Experience using ticketing systems or customer support tools, Basic understanding of security concepts or frameworks, Ability to communicate clearly and professionally with internal teams, Eagerness to learn and grow in a fast-paced environment
Nice to Have
Interest in cybersecurity, technology, and operational support
What You'll Do.
Support day-to-day operations and customer needs in a customer cybersecurity environment.
Assist with day-to-day operational support for customer environments.
and operational dashboards and escalate issues as needed.
Support customer requests by following documented procedures and playbooks
and flag candidates for automation where patterns emerge.
Help maintain accurate records of customer activity and operational events.
Support security operations tasks such as access reviews
and basic troubleshooting.
Assist in documenting incidents
and customer interactions.
Follow security and compliance procedures to ensure safe and consistent operations.
Help maintain and improve operational documentation
Identify repetitive or manual processes suitable for automation and collaborate with Engineering to scope and implement lightweight solutions.
Support the testing and monitoring of automated workflows to ensure reliability and accuracy.
Support data collection and reporting for operational metrics
including automation performance tracking.
Surface gaps or inefficiencies and raise structured improvement recommendations.
How You'll Work.
Team & Collaboration
work closely with Security, Engineering, and Customer Support teams; Work closely with senior analysts and cross-functional teams; Collaborate with Customer Success and Engineering teams
Communication Scope
Ability to communicate clearly and professionally with internal teams
Full Job Description
**Role Overview** An Operations Analyst & Automation Engineer supports day-to-day operations and customer needs in a customer cybersecurity environment. This role is ideal for someone who is eager to learn, build technical and operational skills, and contribute to protecting customer environments. In this role, you will support customers by assisting with operational workflows, monitoring activities, documentation, and issue coordination; including identifying opportunities to automate repetitive processes and improve support efficiency. You'll work closely with Security, Engineering, and Customer Support teams while gaining hands-on exposure to cybersecurity tools, automation platforms, and operational best practices. ### **Key Responsibilities** _**Customer & Operational Support**_ * Assist with day-to-day operational support for customer environments * Monitor alerts, tickets, and operational dashboards and escalate issues as needed * Support customer requests by following documented procedures and playbooks, and flag candidates for automation where patterns emerge * Help maintain accurate records of customer activity and operational events _**Security Operations Assistance**_ * Support security operations tasks such as access reviews, system checks, and basic troubleshooting * Assist in documenting incidents, changes, and customer interactions * Follow security and compliance procedures to ensure safe and consistent operations _**Process Automation & Documentation**_ * Help maintain and improve operational documentation, runbooks, and workflows * Identify repetitive or manual processes suitable for automation and collaborate with Engineering to scope and implement lightweight solutions * Support the testing and monitoring of automated workflows to ensure reliability and accuracy * Support data collection and reporting for operational metrics, including automation performance tracking * Surface gaps or inefficiencies and raise structured improvement recommendatio
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