OperationsAnalyst

About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Operations Analyst Location: United States; Remote (EST or CST preferred) Experience: Associate Job Function: Professional Services Employment Type: Full-Time Industry: Computer and Network Security About the position A developing Operations Analyst contributes to maintaining efficient workflows and operations within Keyfactor’s Services organization, serving as an escalation point for service sales inquiries and leading the creation of accurate SOWs and Service SKUs across functions. Applicants must be legally authorized to work in the United States. RESPONSIBILITIES Partner with Sales, Tech Sales, and cross-functional teams to gather customer requirements, recommend appropriate service SKUs, and align offerings to customer needs Support RFP/RFI responses and provide guidance on service capabilities, delivery methodology, and standard practices Collect End-Customer requirements and collaborate in drafting Level of Effort estimates. Review and drive feedback on MSAs/T or equivalent experience. In-depth understanding of operations analysis principles and methodologies. Experience in analyzing and interpreting data to identify trends and insights. Average understanding of technology such as software, networking, and system development. Average experience interacting with 3rd party reseller/service providers/partners. Effective written and verbal communication skills with the ability to articulate complex ideas clearly.