OperationsAnalyst

**Create the future of e-health together with us by becoming an Operations Analyst** At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. **Your Contribution:** * Monitor clearinghouse operations daily to ensure all incoming and outgoing transactions are processed smoothly. * Collaborate with the team lead to define requirements for new tools and process enhancements. * Participate in a daily 15-minute scrum meeting to review completed tasks, planned activities, and any impediments. * Provide support via phone, email, and remote sessions. * Communicate effectively with third parties to gather information, clarify requirements, and address questions. * Respond to support tickets promptly and ensure timely resolution. * Assist first-level support with issue resolution as needed. * Manage customer communications related to maintenance windows and support updates using the customer communication tool. **Your Qualification:** * Minimum 3 years of experience in the healthcare industry. * EDI transactional knowledge and experience. * Previous experience working in a clearinghouse environment or a payer environment. * Strong interpersonal skills with the ability to build, maintain, and enhance customer relationships. * Exceptional attention to detail and accuracy. * Proficient in using database queries and analyzing results in Excel to identify patterns, gaps, and opportunities for improvement. * Ability to learn and navigate server logs effectively. * Able to manage stressful situations and meet tight deadlines effectively. * Self-motivated with the ability to plan and execute responsibilities with minimal supervision. _Location: Columbia, South Carolina_ **What you can expect from us:** * **Purpose** : Become a part of a significant initiativ