Indie Campers
road trip travel
OperationsAgent
Neural analysis suggests this role is
optimal for Entry candidates.
“Operations Agent at Indie Campers. Skills: customer service, vehicle preparation, cleaning, sales support. Customer Service & Rental Operations: conduct check-ins and check-outs, provide vehicle briefings, support customers during their rental journey, and handle service recovery or emergencies with professionalism and empathy.. Fleet Cleaning & Vehicle Preparation: clean vehicle interiors and exteriors, prepare campervans with kits, bedding, essentials, and optional extras, ensuring every vehic”
Industry & Context.
solution-oriented mindset; troubleshoot simple issues
physical activity and flexibility in a depot environment, stand, walk, bend, kneel, stretch, and move around the depot for extended periods, work inside vehicles and outdoors in different weather conditions, comfortable lifting and carrying light to moderate items up to 15 kg, use cleaning products and chemicals safely, flexibility to work weekends, holidays, peak-season schedules, adapt to urgent operational needs, comfortable interacting with customers in different emotional states
What They're Looking For.
Must Have
Experience in customer service, hospitality, sales, rental, cleaning, housekeeping, warehouse, automotive, or operations environments, communication and customer engagement skills, High attention to detail and commitment to hygiene, quality, and presentation standards, Hands-on, reliable, punctual, and solution-oriented mindset, Ability to work under pressure in a fast-paced operational environment, Ability to understand and explain basic vehicle or RV systems, Organised and proactive approach to managing customers, tasks, and operational priorities, Driving License, Category B, English proficiency
Nice to Have
Experience with CRM tools, rental systems, or digital sales software, Local language proficiency, such as Spanish, where applicable, Previous experience in campervan, RV, automotive, tourism, or mobility environments
What You'll Do.
Customer Service & Rental Operations: conduct check-ins and check-outs
provide vehicle briefings
support customers during their rental journey
and handle service recovery or emergencies with professionalism and empathy.
Fleet Cleaning & Vehicle Preparation: clean vehicle interiors and exteriors
prepare campervans with kits
ensuring every vehicle meets Indie Campers’ quality
and presentation standards.
Post-Return Inspection & Reporting: inspect returned vehicles for cleanliness
or operational issues
and report them for follow-up.
Sales Demonstrations & Customer Engagement: support RV demos by presenting vehicle features
helping customers understand the product and supporting smooth handovers.
Sales Conversion & Lead Support: identify potential sales opportunities
support lead follow-up when relevant
and assist the RV Sales team with customer information and documentation.
Consumables & Depot Organisation: manage cleaning supplies
report shortages or damages
and help keep the depot organised and ready for daily operations.
Basic Product & Technical Support: explain basic vehicle systems such as lighting
and other RV features
troubleshoot simple issues
and escalate when needed.
How You'll Work.
Communication Scope
communication and customer engagement skills; English proficiency
Full Job Description
ABOUT US Indie Campers is a global leader in road trip travel, operating one of the largest campervan and RV fleets in the world. We offer thousands of customers the freedom to explore new destinations in fully equipped vehicles, combining great customer service with operational excellence. Our frontline teams are essential to ensuring every customer has a smooth experience and every vehicle is clean, safe, well-prepared, and ready for the road. THE ROLE The Operations Agent is a hands-on operational role that combines customer-facing rental service, vehicle preparation, fleet cleaning, and basic sales support. You will support the full customer journey, from preparing and cleaning campervans before departure, to conducting check-ins and check-outs, assisting customers during their rental, and supporting RV sales demonstrations when needed. This role is ideal for someone practical, customer-oriented, detail-focused, and comfortable working in a fast-paced depot environment. WHAT WILL YOU WORK ON? Customer Service & Rental Operations: conduct check-ins and check-outs, provide vehicle briefings, support customers during their rental journey, and handle service recovery or emergencies with professionalism and empathy. Fleet Cleaning & Vehicle Preparation: clean vehicle interiors and exteriors, prepare campervans with kits, bedding, essentials, and optional extras, ensuring every vehicle meets Indie Campers’ quality, hygiene, and presentation standards. Post-Return Inspection & Reporting: inspect returned vehicles for cleanliness, missing items, damages, or operational issues, and report them for follow-up. Sales Demonstrations & Customer Engagement: support RV demos by presenting vehicle features, systems, and specifications, helping customers understand the product and supporting smooth handovers. Sales Conversion & Lead Support: identify potential sales opportunities, support lead follow-up when relevant, and assist the RV Sales team with customer information and doc
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