Evernorth
OperationsAdvisorDeliverySupport&Insights
“Operations Advisor - Delivery Support & Insights at Evernorth. Skills: Resource planning, Capacity modeling, Data analysis. Build and manage capacity models. Analyze trends in volume, productivity, attrition, inventory, and”
What You'll Achieve.
Improve performance; Improve productivity; Improve service; Support growth with confidence
Industry & Context.
Problem-solving
Reside within 50 miles of specified locations for potential in-person work
What They're Looking For.
Must Have
5+ years of experience in advanced data analysis, workforce management, operational planning, or a related business function, Advanced Microsoft Excel skills, Verbal and written communication skills, Ability to build effective partnerships, Problem-solving skills, Ability to manage multiple priorities independently
Nice to Have
Background in claims, back-office operations, or another high-volume operational environment, Track record of process improvement, Delivering measurable business results, Bachelor’s degree in business, analytics, finance, or a related field
What You'll Do.
Build and manage capacity models
Analyze trends in volume
Produce accurate monthly staffing forecasts
Identify excess or shortfall risk
Recommend strategies that improve workforce utilization
Lead monthly reviews with business partners
Explain forecast changes
Align on actions that support operational and financial
Contribute to planning discussions
Influence decisions with clear
data-based recommendations
Support change by building partnerships
Challenge assumptions when needed
Help leaders make informed planning decisions
How You'll Work.
Team & Collaboration
Business partners; Stakeholders; Matrix organization
Communication Scope
Verbal communication; Written communication; Explain complex data
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