OperationalServiceRepresentative

WHO ARE WE? We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully. WHAT'S THE JOB? The Operational Support Representatives (OSR's) provide passenger flow, queue management and control into various areas of the Terminals at Toronto Pearson International Airport. OSR's are required to determine eligibility requirements and stream passengers quickly and efficiently into various queues while providing an exemplary level of passenger service. OSR’s are often the “first point of contact” with passengers and their objective is to make that interaction an exceptional experience for each and every passenger. Duties and Responsibilities: * Always greet passengers with “Hello bonjour” * Validate and confirm passengers need and right of entry/exit to/from controlled and restricted areas * Validate acceptable travel documentation to enable passenger entry to certain areas * Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks * Control the backflow of passengers into controlled/restricted areas * Monitor assigned area/zone to ensure the efficient and expeditious flow of passengers * Anticipate and create memorable passenger experiences * Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e wheelchairs, electric passenger carts, baggage carts, porter services, etc.) * Prepare Incident/Occurrence Reports for any incident or event that directly involves cu