Manulife
Financial Services
OperationalResilience&BCMLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Operational Resilience & BCM Lead at Manulife. Skills: Operational Resilience, Business Continuity Management, Risk Management. Execute Operational Resilience strategy and Business Continuity Management. Lead and inspire multidisciplinary professionals”
What You'll Achieve.
Meet objectives set by enterprise standards; Meet regulatory requirements; Drive resilience outcomes; Make informed improvements; Implement solutions; Ensure MLS meets its service commitments to customers and regulators; Protect essential services and operations; Ensure MLS thrives during challenges; Maintain customer, stakeholder, and regulator trust; Ensure the effectiveness and efficiency of BCPs
Industry & Context.
Identifying opportunities; Identifying risks; Remediating vulnerabilities
What They're Looking For.
Must Have
Minimum 8 years experience in Operational Resilience and/or Business Continuity Management, Involvement in the full BCM lifecycle, Proven track record in delivering complex, cross-functional, and time sensitive programs, Ability to inspire, motivate, and mentor a diverse and distributed team, Understanding of financial services’ regulations as they apply to Operational Resilience and Business Continuity, Ability to partner with internal stakeholders, including Compliance and Risk functions, Experience with executing simulation/scenario testing, Experience with process mapping, Experience creating action plans, Experience identifying opportunities and risks within a business process, Diligent in maintaining project plans, Adhering to a timeline, Escalating appropriately, Documenting outcomes for reporting to senior stakeholders
Nice to Have
Certification and/or membership from Business Continuity Institute/DRI International, Prior experience from Insurance, Banking, or Wealth and Asset Management, 2-5+ years in Operations management role, Knowledge of risk management principles, best practices, and tools
What You'll Do.
Execute Operational Resilience strategy and Business Continuity Management
Lead and inspire multidisciplinary professionals
Continuously assess and refine BCM
resilience strategies and
Manage relationships with cross-functional stakeholders
execution and management of
Collaborate with teams to identify critical operations
Continuously monitor internal and external factors to re-evaluate
Support the analysis of critical operations
Identify material points of failure
Develop action plans to remediate vulnerabilities
Test readiness of critical operations through severe but
Partner with Critical Operations owners
Operational Resilience Office
and monitor progress on remediation actions
Assist in developing and delivering tracking
Assist in leading and managing teams to develop
Improve completeness and quality of BCP for critical
Support teams in the completion and updating of
Provide advice and guidance in formulating Business Continuity
Ensuring BC strategies are implemented into BCPs
Facilitate and lead regular testing and exercises to
Ensure BCPs are reflective of Critical Operations considerations
Ensure the BCM Program satisfies local Regulatory Requirements
Assist in leading and managing the validation of
Partner with third-party relationship owners to develop and
Conduct simulation exercise to ensure the feasibility and
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Critical Operations owners; Operational Resilience Office; Third-Party Risk Management; Disaster Recovery; Compliance; Risk functions; Third-party relationship owners
Communication Scope
Reporting to senior stakeholders
Process & Methodology
Maintaining project plans, Adhering to timeline, Escalating appropriately, Documenting outcomes
Full Job Description
We seek an experienced leader to manage the Business Continuity Management and resilience of Manulife Singapore’s (MLS) critical processes, ensuring MLS meets its service commitments to customers and regulators. This role involves developing and executing on strategies to protect essential services and operations. By managing risk and fostering preparedness, this leader will ensure MLS thrives during challenges and maintains customer, stakeholder, and regulator trust. **Position Responsibilities:** _Vision and Strategy_ * Execute Operational Resilience strategy and Business Continuity Management (BCM) for MLS to meet objectives set by enterprise standards and regulatory requirements. * Lead and inspire multidisciplinary professionals with an Operational Resilience and Business Continuity remit to drive resilience outcomes. * Continuously assess and refine BCM, resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution and aligning with local regulations to make informed improvements. * Manage relationships with cross-functional stakeholders to address issues, develop strategic plans, advocate for change, and implement solutions. _Critical Operations Identification, Assessment, and Improvements_ * Assist in leading, establishing, execution and management of operational resilience governance model and deliverables. * Collaborate with teams to identify critical operations leveraging the enterprise approach. * Continuously monitor internal and external factors to re-evaluate inventory of critical operations and associated actions required. * Support the analysis of critical operations including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operatio
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