Delivery Hero
E-Commerce
OperationalExcellenceProgramManager
Neural analysis suggests this role is
optimal for mid candidates.
“Operational Excellence Program Manager at Delivery Hero. Skills: Program management, Operational efficiency, Customer experience, Vendor experience. Lead high-impact programs. Drive operational efficiency”
What You'll Achieve.
Optimise operations; Optimise experience; Scale service delivery; Ensure scalable reality; Ensure measurable reality; Ensure sustainable reality; Enhance operational efficiency; Enhance cost efficiency; Improve customer experience; Improve rider experience; Improve vendor experience; Standardise best practices; Support service transformation; Achieve program objectives; Meet defined goals; Go beyond defined goals; Achieve functional goals; Achieve organisational goals; Ensure successful delivery; Measure program impact
Industry & Context.
Problem-solving; Analytical skills
What They're Looking For.
Must Have
6+ years program management, 6+ years operations, 6+ years process optimisation, Experience managing cross-functional teams, Experience delivering complex projects, Familiarity with change management frameworks, Experience developing program management standards, Experience applying program management governance, Ability to analyse data, Use insights to drive decision-making, Use insights to drive process improvement, Experience analysing large datasets, Experience using data visualisation tools, Problem-solving skills, Analytical skills, Excellent communication skills, Ability to engage stakeholders
Nice to Have
Experience in global environments, Experience in multi-market environments
What You'll Do.
Lead high-impact programs
Drive operational efficiency
Drive customer experience
Drive vendor experience
Drive scalable growth
Ensure timely delivery
Ensure high-quality delivery
Develop program goals
Develop program milestones
Develop success criteria
Align with business strategy
Collaborate with cross-functional teams
Ensure program objectives met
Use project management tools
Prioritise workstreams
Coordinate dependencies
Provide course correction
Ensure continuous progress
Implement new initiatives
Go beyond defined goals
Operate in matrix environment
Translate strategy into execution
Lead cross-functional teams
Act as program leader
Provide guidance to teams
Provide guidance to stakeholders
Navigate complex projects
Achieve functional goals
Achieve organisational goals
Track team performance
Ensure successful delivery
Provide structured input
Provide feedback on POC performance
Contribute to capability building
Influence senior stakeholders
Work with senior leaders
Foster collaborative culture
Support local markets
Challenge local markets
Ensure consistent program execution
Track excellence initiatives
Track excellence programs
Use data-driven metrics
Use data-driven analytics
Report on program performance
Identify improvement opportunities
Ensure KPIs align with objectives
Define tracking mechanisms
Measure program impact
Prepare executive updates
Prepare data-backed recommendations
Prepare decision documents
Identify potential risks
Develop mitigation strategies
Contribute to post-implementation reviews
Contribute to lessons learned
Establish new global models
How You'll Work.
Team & Collaboration
Cross-functional teams; Matrix environment teams; OPEX teams; Local markets; Functional teams; Experience Excellence community
Communication Scope
Stakeholder engagement; Executive presentations; Data-backed recommendations; Decision documents
Process & Methodology
Program management methodologies, Project management tools, Change management frameworks
Full Job Description
A foodora a Delivery Hero Group, a világ vezető kiszállítási platformjának része. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk – gyorsan, egyszerűen és egyenesen az ajtódhoz. Világszerte körülbelül 65 országban működünk. A Delivery Hero Group központja Berlinben, Németországban található, és 2017 óta jegyzik a frankfurti tőzsdén, valamint az MDAX részvényindex része. Are you passionate about driving impactful service transformation across global markets? As an Operations Excellence Program Manager, you will be pivotal in executing large-scale programs that optimise operations and experience, and scale service delivery across 17 markets in APAC, Europe, and Turkey. Your mission is to ensure that "Excellence" isn't just a goal, but a scalable, measurable, and sustainable reality across our entire service ecosystem. You will work closely with leadership to drive initiatives that enhance operational and cost efficiency, improve the experience of customers, riders, and vendors, standardise best practices while safeguarding local nuances, and support service transformation through structured, data-driven initiatives. This is an exciting opportunity to be part of a high-performing team, contributing directly to the company’s global growth and success. Program Management * Lead high-impact programs that drive operational efficiency, customer experience, vendor experience, and scalable growth by planning, executing, monitoring, and ensuring timely and high-quality delivery. * Develop clear program goals, milestones, and success criteria for assigned POCs, ensuring alignment with broader business strategy. * Collaborate with cross-functional teams to manage timelines, risks, and resources, ensuring program objectives are met on time and within budget. * Use project management tools to track progress, escalate issues, and report on key KPIs to leadership and stakeholders. * Prioritise workstreams, coordinate dependencies, and provide guidance, feedback, and cours
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