Jll
OperationalExcellenceProgramLead
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operational Excellence Program Lead at Jll. Skills: Operational Excellence, Program Management, Client Onboarding, Cross-functional Coordination, Stakeholder Management, Risk Mitigation, Reporting, Operational Due Diligence, Process Improvement. supporting dynamic client accounts and onboarding projects across multiple business units and geographies. executing a variety of deliverables enabling the success of the overall project as well as future performance of the designated account team”
What You'll Achieve.
enabling the success of the overall project; future performance of the designated account team; advancement of account through optimization; ensure program deliverables are achieved; successful outcomes
Industry & Context.
problem-solving skills; issue resolution/risk mitigation; develop timely solutions to mitigate risks; Exceptional ability to solve problems and think analytically; structured approach to problem solving
Ability to travel 20-30% of time, This position does not provide visa sponsorship, Candidates must be authorized to work in the United States without sponsorship
What They're Looking For.
Must Have
IFM technology experience required, Solid program management and problem-solving skills, In-depth knowledge and understanding of buildings & systems engineering, asset maintenance, and facilities management operations, Project Management Leadership Skills, Exceptional ability to solve problems and think analytically, Agile and able to handle changes in direction calmly, Analytical Skills, Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done, Flexible and able to work in ambiguous situations, Resilient and tenacious with a propensity to persevere, Forward looking with a holistic approach organizational skills, detail oriented, and process-driven, with an orientation toward continuous process improvement, Ability to travel 20-30% of time, Candidates must be authorized to work in the United States without sponsorship
What You'll Do.
supporting dynamic client accounts and onboarding projects across multiple business units and geographies
executing a variety of deliverables enabling the success of the overall project as well as future performance of the designated account team
deploying to projects in need of specialized or detailed focus on operational challenges and key project milestones
executing activities such as recurring health checks and audits in support of JLL’s Americas accounts
plan development to support the advancement of account through optimization
handling multiple projects simultaneously
Lead assigned projects & assignments of overall execution including project team members
and identified client teams
leading cross functional key project enablers
issue resolution/risk mitigation
Accountability for agreed upon processes and deliverables (communications
meetings etc. ) on a project-by-project basis
Clarify and communicate project objectives including detailed understanding of client and internal stakeholder expectations
status of deliverables and success criteria
Proactively communicate to all key stakeholders throughout the project
Ask probing questions to identify risk and
working with appropriate internal and client stakeholders
develop timely solutions to mitigate risks
prepare and present project status reports
and updates to key stakeholders
ensuring transparency and accountability at all levels
Collaborate on enhancements of COET operational readiness risk assessment programming
Continual refinement of operational due diligence programming including both desktop and onsite aspects
Conduct onsite due diligence efforts to obtain intimate knowledge of site-specific findings used to validate initial solution and influence subsequent onboarding project activities
Validate existing procedural and operational programming such as financial management
and emergency & incident management
Develop site specific processes
and procedures to align with project specific contractual deliverables
Serve as task force lead bolstering COET and Workstream activities on dynamic projects during surges of demand and resource constraints in all phases of the transition lifecycle
How You'll Work.
Team & Collaboration
Actively collaborate with project teams; working collaboratively with account teams, JLL Workstreams, and the broader COET team to ensure program deliverables are achieved; exemplifying teamwork and collaboration; working collaboratively with and through others
Communication Scope
exceptional communication skills; excellent active listening skills; Ability to clearly articulate messages to a variety of audiences; Proactively communicate to all key stakeholders throughout the project; prepare and present project status reports, executive summaries, and updates to key stakeholders
Process & Methodology
program management, project management, structuring and managing projects and teams, ensuring clarity of expectation, timely execution, corrective action when needed, successful outcomes, planning strategy and tactics
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Job Summary:** The Client Onboarding Experience Team (COET) is currently seeking a highly skilled and detail-oriented Operational Excellence Program Lead to join our Global Client Onboarding Team. The role will be responsible for supporting our most dynamic client accounts and onboarding projects across multiple business units and geographies. Based on defined business needs of each respective project, this role will execute a variety of deliverables enabling the success of the overall project as well as future performance of the designated account team. Additionally, this role will deploy to projects in need of specialized or detailed focus on operational challenges and key project milestones. In this critical role, the Operational Excellence Program Lead is tasked with executing activities such as recurring health checks and audits in support of JLL’s Americas accounts and plan development to support the advancement of account through optimization while working collaboratively with account teams, JLL Workstreams, and the broader COET team to ensure program deliverables are achieved. The Operational Excellence Program Lead is expected to handle multiple projects simultaneously while exemplifying teamwork and collaboration. **Your Key Responsibilities Include:** * Lead assigned projects & assignments of overall execution including project team members, account teams, and identified client teams * Actively co
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