Builder Prime
Home Improvement
OperationalExcellenceEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Operational Excellence Engineer at Builder Prime. Skills: DevOps, AI, CI/CD, Observability. Leverage AI tools. Build AI solutions”
What You'll Achieve.
Drive measurable improvements in customer satisfaction; Drive measurable improvements in retention; Reduce time-to-resolution for customer technical issues; Increase customer product adoption; Increase customer product utilization; Contribute to product roadmap decisions; Build relationships with key customer stakeholders; Develop scalable processes; Improve team efficiency
Industry & Context.
Solving problems for customers; Analytical skills
Authorized to work in the US without visa sponsorship, Reside in the US, Able to meet periodically in person in Portland
What They're Looking For.
Must Have
5 years of professional engineering experience, Experience with Claude Code and/or Codex, Knowledge of version control tools, particularly GitHub, In-depth knowledge of relational databases, Expertise with PostgreSQL, Hands-on experience with observability tools, Familiarity with Java Spring Boot, Angular, PostgreSQL, and AWS, Experience developing tools and scripts, Solid, hands-on understanding of CI/CD pipelines, Experience providing superior communication, Working with cross-functional teams, Deep understanding of what makes an excellent knowledge base
Nice to Have
Previous experience in Software Engineering, Customer Success Engineering, or Solutions Engineering, Experience in a SaaS or B2B software company, Certifications in relevant cloud platforms or technologies, Background in DevOps, Site Reliability Engineering, or similar operational roles, Start-up experience, Knowledge about the Construction or Home Improvement industry
What You'll Do.
Design CI/CD pipelines
Build internal tooling
Monitor system health
Investigate incidents
Implement lasting fixes
Act as tier 2 escalation point
Diagnose technical issues
Resolve technical issues
Collaborate with Product teams
Collaborate with Engineering teams
Surface recurring issues
Drive systemic improvements
How You'll Work.
Team & Collaboration
Work across nearly every team; Improve experiences for internal stakeholders; Improve experiences for customers; Collaborate with Product and Engineering teams; Connect with teammates
Communication Scope
Superior communication
Full Job Description
THE COMPANY At Builder Prime, we’re revolutionizing the home improvement industry by doing more than just building software—we're giving hardworking contractors their time and freedom back. Our all-in-one business management solution is the essential platform for companies at their "level-up" moment, seamlessly integrating CRM, estimating, production management, payments, and reporting. By replacing disjointed tools with a unified data and automation foundation, we empower businesses to operate more efficiently, win more jobs, and achieve their growth goals. We look for collaborative and community-oriented team members who bring initiative and curiosity to the challenge of solving problems for our customers. In 2023, Builder Prime raised their Series A financing from Blueprint Equity and additional investors. We recently announced our Series B, also financed by Blueprint Equity. THE ROLE This is a remote position open to candidates authorized to work in the US without visa sponsorship, who presently reside in the US. There is a strong preference for candidates located in the Pacific Northwest, particularly Oregon or Washington, who are able to meet periodically in person with our engineering team in Portland. Candidates outside the PNW will be considered if they are based in a state where Builder Prime already has employees: California, Colorado, Florida, Georgia, Idaho, Indiana, Nebraska, New York, Ohio, Oregon, Texas, Utah, Virginia, Washington, and Wisconsin. We are seeking a Software Engineer to join our Operational Excellence (OpEx) team. OpEx is a cross-functional team that blends DevOps practices, automation, and a culture of continuous improvement to deliver high-quality, secure software efficiently. As a member of our team, you will work across nearly every team at Builder Prime to build internal tools and workflows that improve experiences for both our internal stakeholders and our customers. This role spans CI/CD automation, tier 2 customer support, obs
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