OperationalExcellenceConsultant

* This is an individual contributor role. * Most likely night shift assignment, to deal with Canadian counterparts **Position Responsibilities:** * Conducting process discovery & walkthrough sessions for operational and/or support processes gathering adequate information and data to support the project objectives validating information and data used for developing project deliverables. * Identifying process and/or performance gaps and opportunities * Quantifying impact of process gaps and/or performance misses and continuous improvement opportunities developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc. * Supporting the business process owners in deploying the agreed recommendations measuring and tracking benefits of OE projects * Build good working relationships with project stakeholders. * Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc. **Required Qualifications:** * College degree or equivalent business experience. * Must have 3-5 years' experience working in process or performance improvement teams, project management. **Preferred Qualifications:** * Technical proficiency in process/quality improvement methodologies such as DMAIC, DMADV, Lean, Kaizen, and change management _preferred_ * Six Sigma Green Belt or equivalent _preferred_ * Familiarity with Agile Mindset & Frameworks (i.e., Scrum) _When you join our team:_ * We’ll empower you to learn and grow the career you want. * We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to