Manulife
OperationalExcellenceConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operational Excellence Consultant at Manulife. Skills: Operational Excellence, Process Improvement, Project Management, Business Analysis. Execute operational excellence projects. Improve performance metrics”
What You'll Achieve.
Deliver process improvement projects; Deliver performance improvement projects; Achieve project objectives; Mitigate risks; Align with operational excellence outcomes
Industry & Context.
Data-driven analysis; Root cause analysis; Problem solving
What They're Looking For.
Must Have
3 years Project Management experience, 3 years Business Analysis experience, 3 years Transformation experience, 3 years Change Management experience, Trained Lean Frameworks, Trained Six Sigma Greenbelt, Knowledge of Finance and Accounting processes, Knowledge of fundamental finance or accounting concepts, Understanding of OE KPIs and metrics, Business analysis experience, Detailed documentation skills, Knowledge of Lean methodology, Knowledge of Six Sigma methodology, Able to perform basic data analysis, Able to perform advanced data analysis, Excellent English communication skills, Use of Microsoft Office 365 applications, Use of project management tools, Experience in Finance and Accounting, Experience in supporting role, 5 yrs combined experience Finance Operations, 5 yrs combined experience Project Management, 5 yrs combined experience Process Improvement, 5 yrs combined experience Performance Improvement, 5 yrs combined experience Automation, 5 yrs combined experience Transformation, 5 yrs combined experience Consulting, 5 yrs combined experience Quality, 5 yrs combined experience Reporting, 5 yrs combined experience Change Management, 5 yrs combined experience data analytics, 5 yrs combined experience business analysis
Nice to Have
CPA is an advantage, Experience driving process automation, Experience implementing Artificial Intelligence Solutions
What You'll Do.
Execute operational excellence projects
Improve performance metrics
Implement AI based technology solutions
Re-engineer processes
Develop operational management standards
Verify training and skills
Optimize workforce utilization
Provide recommendations
Perform discovery sessions
Gather data for analysis
Draft process flows using BPMN
Leverage technology based automation
Develop system based process integration
Support process analysis
Facilitate management governance meetings
Develop project implementation plan
Manage stakeholder expectations
Provide status reporting
Document performance improvement
Support deployment of OE Framework
Cultivate continuous improvement culture
Cultivate critical thinking
Participate in OE Community of Practice
Share industry best practices
Share implementation of new tools
Share implementation of new technologies
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations leaders; Finance teams; Actuarial teams; GWAM Tower teams
Communication Scope
English written communication; English verbal communication; Status reporting
Process & Methodology
Project Management, Business Analysis, Transformation, Change Management, Lean Frameworks, Six Sigma Greenbelt, OE frameworks
Full Job Description
The **Operational Excellence Consultant** will support the MBPS Transformation and Operational Excellence Leader for Finance, Actuarial and GWAM Tower in executing the Transformation and Operational Excellence strategic initiatives by delivering process and performance improvement projects. **Position Responsibilities:** * Execute the operational excellence projects assigned by the Transformation & Operational Excellence Finance, Actuarial and GWAM Tower Director * Scope of operational excellence projects involving performance improvement typically include but may not be limited to the following key operational metrics: Efficiency, Accuracy, Productivity, Timeliness, CSAT, tNPS, Utilization, Cost Reduction, Risk Management, etc. * Scope of operational excellence projects involving process automation, use of AI based technology solutions implementation, process redesign, process improvement/ re-engineering, process documentation, typically include but are not limited to: operational management standards, training & skills verification for key frontline staff, workforce utilization, system enhancement, quality & controls, risk elimination or mitigation, monitoring, analysis using data-driven analysis and recommendations, as well as change management. * Engagement and stakeholder management in perform discovery sessions, gather data for analysis in accordance with process excellence frameworks such as Lean, Six Sigma DMAIC, PDCA, Design Thinking, including drafting process flows using BPMN standards for process documentation that are appropriate in order to deliver the project objectives. * Leverage technology based automation using Artificial Intelligence-solutions, system based process integration and workflow development, Alteryx, Power BI, Power Automate in accordance with industry best practices * Process analysis support using OE frameworks in project deliverables including setting up cadence and facilitating management governance meetings, developing and monitor
Applying for this Operational Excellence Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Manulife?
Real rants from real employees. Read before you apply.