OperationalEnablementManager

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are seeking a seasoned Operational Enablement Manager to own, implement, and govern the end-to-end operational and financial lifecycle of our cloud Managed Services portfolio. This is a high-impact leadership role sitting at the intersection of service delivery, financial governance, and intelligent automation, responsible for driving measurable improvements in client service quality, margin performance, and delivery consistency. The successful candidate will act as the operational backbone of our Managed Services and Professional Service practices: standardizing how we deliver, measure, and continuously improve services at scale, while embedding AI-assisted tooling and automation to reduce manual overhead and surface actionable insights in real time. A key pillar of this role is establishing and growing an internal Center of Competency that elevates practice-wide capability, captures institutional knowledge, and sets the standard for how Managed Services is delivered across the organization. Key Responsibilities: * Process Ownership & Operational Excellence: govern ITSM-aligned processes across the full servi