Miratech
Information Technology And Services
OperationalEnablementManager
“Operational Enablement Manager at Miratech. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics. Govern ITSM-aligned processes. Standardize delivery workflows”
What You'll Achieve.
Measurable improvements in client service quality; Margin performance; Delivery consistency; Reduce manual overhead; Surface actionable insights; Elevate practice-wide capability; Capture institutional knowledge; Set the standard for how Managed Services is delivered; Cost optimization; Margin analysis; Close capability gaps; Support structured team growth; Make continuous improvement a core operating value
Industry & Context.
What They're Looking For.
Must Have
3+ years of experience in roles such as Service Delivery Manager, Managed Services Lead, Technical Operations Manager, or Project/Program Manager within IT services environments., 1+ year of hands-on experience in cloud-managed services operations within a professional services environment., Deep practical knowledge of ITSM frameworks in complex, client-facing delivery., Demonstrated experience owning operational financial models: forecasting, service planning, cost optimization, and margin analysis., Solid project management fundamentals: risk, change, scope control, escalation, and stakeholder management across concurrent engagements., Working knowledge of automation frameworks and AI-assisted tooling applied to service operations.
Nice to Have
Familiarity with CCaaS platforms and CX infrastructure operations (e.g. Genesys Cloud or comparable enterprise contact-centre solutions).
What You'll Do.
Govern ITSM-aligned processes
Standardize delivery workflows
Oversee end-to-end project management
Embed AI-assisted automation
Manage financial lifecycle of service subscriptions
Maintain alignment across delivery constraints
Bridge Delivery and cross-functional teams
Define competency profiles and enablement programs
Drive operational and organizational change
Develop adoption plans
Embed change sustainably
How You'll Work.
Team & Collaboration
Cross-functional coordination; Stakeholder management; Bridge Delivery and cross-functional teams
Process & Methodology
Project management fundamentals, Risk, Change, Scope control, Escalation, Stakeholder management, Concurrent engagements, End-to-end project management
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