DEG FedEx Express Deutschland GmbH
OperationSupportAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operation Support Agent at DEG FedEx Express Deutschland GmbH. Ensure customers' urgent packages get to the right place. Answer incoming calls from customers”
What You'll Achieve.
Deliver outstanding experience to our customers
Industry & Context.
Checking and investigating failed shipments deliveries or collections
What They're Looking For.
Must Have
Language skills german and english B1 or B2, Ability to work in a fast-paced environment with strict timelines, Ability to manage own time effectively with attention to detail
What You'll Do.
Ensure customers' urgent packages get to the right place
Answer incoming calls from customers
Investigate failed shipments deliveries or collections
Enter data into in-house tracking system
Adhere to FedEx processes
procedures and controls
How You'll Work.
Team & Collaboration
Run clear and effective communication and collaboration with the team; Run clear and effective communication and collaboration with your manager; Run clear and effective communication and collaboration with other operations stations
Communication Scope
Good communication skills
Full Job Description
Company: DEG FedEx Express Deutschland GmbH Address: Hauptstrasse 15 Scheduled Weekly Hours: 39 Worker Type: Regular Posting Start Date 12-Mai-2026 Posting Close Date: 28-Mai-2026 Job Family: FXE-EU: Operations Support Agent (ID) Position Summary: We have an exciting opportunity for you to join our team of Operation Support Agents. **Who we are:** FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. **What you will be doing:** • Ensuring that customers' urgent packages get to the right place, on time • Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries • Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery • Entering data into our in-house tracking system • Running clear and effective communication and collaboration with the team, your manager, and other operations stations • Adhering to FedEx processes, procedures and controls, and regulatory requirements **What do you bring with you:** • Good communication and social skills • Language skills german and english B1 or B2 • Ability to work in a fast-paced environment with strict timelines • Ability to manage own time effectively with attention to detail **What do we offer:** • Attractive compensation package • Training to get you started and on-the-job learning opportunities • Extensive learning resources to further develop your skills and knowledge • Tuition Assistance Program (*applicable for F
Applying for this Operation Support Agent role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about DEG FedEx Express Deutschland GmbH?
Real rants from real employees. Read before you apply.