Gigmo Solutions Pvt. Ltd.
Information Technology and Services
OperationManager-MicrosoftM365
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optimal for Senior candidates.
“Operation Manager - Microsoft M365 at Gigmo Solutions Pvt. Ltd.. Skills: operation head/manager, Technical Support process, Microsoft M365. Creating strategies with senior management and develop policies that will correlate with the organization goal.. implementing effective processes and standards.”
What You'll Achieve.
increased support efficiency at reduced cost and enhanced flexibility; productivity; NSAT Scores; productivity of the team members; Performance management; career development; retention of the team members; optimize processes
Industry & Context.
analytical skills; analytical and negotiation skills; analytical skills
Laptop (16 GB RAM), Windows 11 Pro, Internet speed- min 50 MBPS upload and download, Rotational Shift Timings
What They're Looking For.
Must Have
minimum of 8+ years of experience as operation head/manager in Technical Support process (Microsoft M365), Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365)
Nice to Have
Concierge LOB is preferred.
What You'll Do.
Creating strategies with senior management and develop policies that will correlate with the organization goal.
implementing effective processes and standards.
manage team operations
adapting existing methods and procedures
understanding the strategic direction set by senior management
clearly communicate team goals
and keep the team updated on change
providing guidance to our in-house Management Trainee
keep a close track of the NSAT Scores and the productivity of the team members
induct new joiners i. e Engineers and Team Leader about the technical support process.
management of critical and complex changes wherever applicable
Initiate and drive continuous service improvement plans.
Identification and communication of potential risks and dependencies in timely manner to stake holders
Performance management
career development and retention of the team members
identify opportunities to optimize processes
How You'll Work.
Team & Collaboration
Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.; clearly communicate team goals, deliverables, and keep the team updated on change; Identification and communication of potential risks and dependencies in timely manner to stake holders
Communication Scope
clearly communicate team goals, deliverables, and keep the team updated on change; Identification and communication of potential risks and dependencies in timely manner to stake holders
Process & Methodology
resource planning
Full Job Description
About Gigmo Solutions Pvt. Ltd. Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. Website: [https://Gigmos.com](https://gigmos.com/) LinkedIn: Hardware Pre-requisites: - Laptop (16 GB RAM), Windows 11 Pro , Internet speed- min 50 MBPS upload and download **Please note that candidates must be having minimum of 8+ years of experience as operation head/manager in Technical Support process (Microsoft M365) ** Role and Responsibilities: You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity. You are a self-starter, go-getter, proactive and could learn and perform in a fast-paced environment. You are dynamic, result oriented and could drive results through others, possess strong analytical and negotiation skills and excellent process orientation. * Creating strategies with senior management and develop policies that will correlate with the organization goal. * implementing effective processes and standards. * Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters. * You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures * You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change * You will be responsible for providing guidance to our in-house Management Trainee * Should keep a close track of the NSAT Scores and the productivity of the team members * You are required to induct new joiners i.e Engineers and Team Leader about the t
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