ShipBob, Inc.
OnsiteWarehouseSupportSpecialist
“Onsite Warehouse Support Specialist at ShipBob, Inc.. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. monitor and complete inventory control related activities. resolve any merchant concerns or requests”
What You'll Achieve.
drive results that move the needle for ShipBob, our merchants, and for your own professional growth; clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission; When we hit milestones, we celebrate them together; When we fall short, we learn and move forward; provide a great merchant experience; developing scalable operations; reconcile inventory variances within a 24-hour SLA; resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA; Present weekly performance reports
Industry & Context.
resolve any merchant concerns or requests; Investigate inventory discrepancies; Determine root cause of inventory adjustments and lead efforts to correct; identify areas of opportunity in day-to-day processes; The problems we solve are complex
Ability to lift 50 lbs. without any health limitations, Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs, Able to bend, stoop, reach above, and push/pull frequently
What They're Looking For.
Must Have
2+ years of experience with ICQA processes in a 3PL or warehousing environment, Demonstrated ability to work independently without direct supervision on-site, Possesses effective written and verbal communication displays reading comprehension skills, Excellent time-management and prioritization skills, Excellent attention to detail, interpersonal skills, ability to maintain a professional demeanor and build rapport with team members, Comfortable in a fast-paced and highly adaptive environment, Ability to lift 50 lbs. without any health limitations, Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs, Able to bend, stoop, reach above, and push/pull frequently
Nice to Have
Experience using an RF Scanner preferred, Experience communicating directly with customers or vendors preferred
What You'll Do.
monitor and complete inventory control related activities
resolve any merchant concerns or requests
provide a great merchant experience
supporting our fulfillment center partners
developing scalable operations
Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources
Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite
Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA
Determine root cause of inventory adjustments and lead efforts to correct
Perform audits or other actions requested by merchants within the site
Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA
Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes
Communicate updates and relay important operational information about merchants directly to OSS Area Manager
Present weekly performance reports during business review with leaders from partner fulfillment center
Comply with all food safety and compliance policies and regulations
ensuring products are handled
and distributed in a manner that maintains their safety
follow all standard operating procedures
report any concerns related to product condition or integrity
support traceability through accurate record-keeping
contribute to a culture of continuous improvement and product safety awareness
Other duties/responsibilities as necessary
How You'll Work.
Team & Collaboration
Collaborate with Peers and Leaders Alike; leaders are feedback flows in both directions; everyone, regardless of their seniority or role, steps up to help when needed; partner directly with leadership and associates; partner fulfillment center; leaders from partner fulfillment center; build rapport with team members; grow alongside a team that genuinely supports each other
Communication Scope
effective written and verbal communication; reading comprehension skills; Communicate updates; relay important operational information
Process & Methodology
lead efforts to correct
Applying for this Onsite Warehouse Support Specialist role?
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