EVERIENCE
digital technology
OnsiteTechnician1st/2ndLevelSupport(m/w/d)
“Onsite Technician 1st / 2nd Level Support (m/w/d) at EVERIENCE. Skills: Onsite Support, 2nd Level Support, Customer Service. Assist with first and second level support. Assist with infrastructures”
What You'll Achieve.
increase productivity; increase competitiveness; build an efficient working environment
Industry & Context.
analytical skills
What They're Looking For.
Must Have
1 year of onsite support, customer care, Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, inventory, Apple environment (iPhone), Incident and request processing (ITIL), IT Support experience in a large enterprise environment, English (fluent), French (fluent)
Nice to Have
Monitoring and reporting of the production environment (dashboards, KPIs), Monitoring and improvement of procedures and documentation
What You'll Do.
Assist with first and second level support
Assist with infrastructures
Provide support for computer systems
Provide support for mobile devices
Provide support of inventory units
Receive materials and spare parts
Prepare for installation
Ensure feedback to customers
How You'll Work.
Team & Collaboration
Work with product team
Communication Scope
oral and writing skills adapted to a professional environment
Applying for this Onsite Technician 1st / 2nd Level Support (m/w/d) role?
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ANONYMOUS · UNFILTERED
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