EVERIENCE
AI-augmented digital services
OnsiteTechnician1st/2ndLevelSupport(m/w/d)
Neural analysis suggests this role is
optimal for mid candidates.
“Onsite Technician 1st / 2nd Level Support (m/w/d) at EVERIENCE. Skills: Onsite Support, Customer Service, Technical Support. Assist with first and second level support. Assist with workstations”
What You'll Achieve.
Monitoring and reporting of the production environment (dashboards, KPIs); Monitoring and improvement of procedures and documentation
Industry & Context.
analytical skills
What They're Looking For.
Must Have
3 years of onsite support, customer care, Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, inventory, Apple environment (iPhone), Incident and request processing (ITIL), IT Support experience in a large enterprise environment
Nice to Have
French is a plus
What You'll Do.
Assist with first and second level support
Assist with workstations
Assist with mobility devices
Assist with infrastructures
Provide support for computer systems
Provide support for mobile devices
Provide support of inventory units
Support for local network printer systems
Receive materials and spare parts
Prepare for installation
Ensure feedback to customers
How You'll Work.
Team & Collaboration
Work with product team
Communication Scope
oral and writing skills adapted to a professional environment
Full Job Description
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. * Assist the client with first and second level support on workstations, mobility devices * Assist with infrastructures (installations, replacement, change, relocation, removal) * Provide support for computer systems in case of hardware and software incidents * Provide support for mobile devices (iPad, iPhone,) in case of software incidents * Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems * Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers * Always demonstrate excellent customer service ## Qualifications Technical/Business Skills * Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory. * Monitoring and reporting of the production environment (dashboards, KPIs). * Monitoring and improvement of procedures and documentation. * Basic knowledge of Apple environment (iPhone). *
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