EVERIENCE
digital technology
OnsiteTechnician1st/2ndLevelSupport(m/w/d)
“Onsite Technician 1st / 2nd Level Support (m/w/d) at EVERIENCE. Skills: IT support, hardware troubleshooting, software troubleshooting. Provide on-site and remote IT support. Diagnose and resolve hardware issues”
Industry & Context.
problem-solving skills
on-site support
What They're Looking For.
Must Have
2–3 years of experience in an IT support role, knowledge of Windows OS, Microsoft Office Suite, enterprise applications, network troubleshooting (LAN/WAN/Wi-Fi), Active Directory, Office 365, ServiceNow or similar ITSM tools, IT security best practices, problem-solving skills, customer-oriented approach, Excellent communication skills in English AND Dutch, Ability to manage multiple priorities, work independently in a small team, Collaborative attitude, proactive and adaptable mindset
What You'll Do.
Provide on-site and remote IT support
Diagnose and resolve hardware issues
Diagnose and resolve software issues
Diagnose and resolve network issues
Maintain and troubleshoot local IT infrastructure
Assist with software upgrades
Assist with system updates
Escalate unresolved issues
Oversee the purchase process for IT equipment
Manage relationships with local IT vendors
Assist with first and second level support
Assist with infrastructures
Provide support for computer systems
Provide support for mobile devices
Provide support of inventory units
Install and ensure feedback to customers
How You'll Work.
Team & Collaboration
Collaborate with the regional IT team; work independently in a small team; Collaborative attitude
Communication Scope
Excellent communication skills in English AND Dutch
Applying for this Onsite Technician 1st / 2nd Level Support (m/w/d) role?
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