EVERIENCE
digital technology
OnsiteTechnician1st/2ndLevelSupport(m/w/d)
“Onsite Technician 1st / 2nd Level Support (m/w/d) at EVERIENCE. Skills: IT support, hardware, software, network troubleshooting. Assist with first and second level support. Assist with infrastructures”
Industry & Context.
problem-solving skills
on-site support
What They're Looking For.
Must Have
2–3 years of experience in an IT support role, knowledge of Windows OS, Microsoft Office Suite, enterprise applications, network troubleshooting (LAN/WAN/Wi-Fi), Active Directory, Office 365, ServiceNow or similar ITSM tools, IT security best practices, problem-solving skills, customer-oriented approach, Excellent communication skills in English AND Dutch, Ability to manage multiple priorities, work independently in a small team
Nice to Have
experience in a multinational or corporate environment
What You'll Do.
Assist with first and second level support
Assist with infrastructures
Provide support for computer systems
Provide support for mobile devices
Provide support of inventory units
Receive materials and spare parts
Install and ensure feedback to customers
Provide on-site and remote IT support
Diagnose and resolve hardware
Maintain and troubleshoot local IT infrastructure
Assist with software upgrades
Escalate unresolved issues
Oversee the purchase process for IT equipment
Manage relationships with local IT vendors
How You'll Work.
Team & Collaboration
Collaborate with the regional IT team; work independently in a small team; Collaborative attitude
Communication Scope
Excellent communication skills in English AND Dutch
Process & Methodology
Manage multiple priorities
Applying for this Onsite Technician 1st / 2nd Level Support (m/w/d) role?
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