Locus Robotics
Robotics
OnsiteTechnicalSpecialist,Robotics
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Onsite Technical Specialist, Robotics at Locus Robotics. Skills: Robotics, System performance, Customer support. Serve as onsite owner for Array system performance. Ensure daily operational success and stability”
What You'll Achieve.
Achieve throughput targets; Achieve operational KPIs
Industry & Context.
Troubleshooting; Analytical skills
Daily presence Monday through Friday, 2:30PM-11PM ET shift
What They're Looking For.
Must Have
Bachelor's Degree in Engineering, 1+ years of experience in warehouse operations, Hands-on experience troubleshooting hardware or software systems, Ability to operate effectively in fast-paced, ambiguous environments, Willingness to work onsite daily
Nice to Have
Experience in robotics, Experience in automation, Technical customer-facing roles experience, Familiarity with warehouse operations, Analytical skills, Proven ability to work cross-functionally, Ability to influence without direct authority, Excellent English communication skills
What You'll Do.
Serve as onsite owner for Array system performance
Ensure daily operational success and stability
Monitor system health and performance
Manage and optimize workflows
Ensure throughput targets are achieved
Ensure operational KPIs are achieved
Perform onsite robot troubleshooting
Perform onsite robot repairs
Maintain system uptime
Maintain operational stability
Conduct onsite testing
Conduct onsite validation
Conduct performance analysis
Support product validation efforts
Provide structured feedback
Compile operational data
Analyze operational data
Generate actionable insights
Generate recommendations
Act as liaison between customer operations and internal
Ensure clear communication of issues
Ensure clear communication of priorities
Ensure clear communication of opportunities
Assist in developing standard operating procedures
Assist in refining standard operating procedures
Assist in developing best practices
Assist in refining best practices
Assist in developing playbooks
Assist in refining playbooks
Contribute to scaling efforts
Help define repeatable models
How You'll Work.
Team & Collaboration
Customer Success; Product; Sales; Engineering; Customer operations
Communication Scope
Written communication; Verbal communication
Full Job Description
Locus Robotics is transforming how the world’s leading brands run their warehouses, using AI and advanced robotics to move faster, smarter, and more efficiently than ever before. Our LocusONE platform powers autonomous mobile robots that integrate seamlessly into existing operations, helping teams scale quickly, reduce costs, and keep up with growing demand. Trusted by more than 150 leading retail, healthcare, 3PL, and industrial organizations across 350+ sites worldwide, we deliver real, measurable impact every day. Our Robots-as-a-Service model removes barriers to adoption and drives continuous innovation, giving customers the flexibility to adapt as their operations evolve. At Locus, you are working on technology that is actively reshaping supply chains and solving complex, real-world challenges at scale. As an Onsite Technical Specialist, Robotics you will support our next-generation fully autonomous picking solution, Array. This is a high-impact, onsite role responsible for ensuring operational success, validating system performance, and acting as a key liaison between Customer Success, Product, Sales, and Engineering as Array evolves from Alpha to Beta and into General Availability. This role is based onsite at a customer location in Louisville, KY and requires daily presence Monday through Friday from 2:30PM-11PM ET. Responsibilities Serve as the onsite owner for Array system performance, ensuring daily operational success and stability. Monitor system health and performance, including robot activity, task execution, and workflow management. Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved. Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement. Support product validation efforts by providing structured feedback on system performanc
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