D-ploy
Information Technology and Services
OnsiteSupportEngineer(Ghent,1st/2ndLevelSupport,English)
“Onsite Support Engineer (Ghent, 1st/2nd Level Support, English) at D-ploy. Skills: IT support, Onsite support. Provide first and second level IT support. Act as primary onsite point of contact”
Industry & Context.
Troubleshooting
Clean criminal record extract
What They're Looking For.
Must Have
Fluent English, 2+ years of experience in IT support, Troubleshooting skills in Windows environment, Experience with ticketing systems, Excellent communication, Customer-oriented mindset, Ability to work independently, Well-organized, Reliable, Ability to provide clean criminal record extract
Nice to Have
Experience in regulated environments
What You'll Do.
Provide first and second level IT support
Act as primary onsite point of contact
Troubleshoot incidents and service requests
Deliver prompt and professional user support
Document all activities and resolutions
Support IT onboarding for new employees
Maintain knowledge base documentation
Support continuous service improvement initiatives
How You'll Work.
Communication Scope
User support
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