D-ploy
IT
OnsiteSupportEngineer(Belgrade,L1/L2Support,English/Serbian)
“Onsite Support Engineer (Belgrade, L1/L2 Support, English/Serbian) at D-ploy. Skills: IT support, Onsite support. Provide first and second level IT support. Act as the primary onsite point of contact”
Industry & Context.
Troubleshooting skills
What They're Looking For.
Must Have
Minimum 2+ years of experience in IT support / onsite support role, Fluent English, Fluent Slovak, Troubleshooting skills in Windows environment, Troubleshooting skills in standard IT tools, Experience with ticketing systems, Ability to work independently in an onsite client environment, Well-organized, Reliable, Ability to provide a clean criminal record extract (not older than 3 months)
Nice to Have
Experience in regulated environments (e.g., GxP)
What You'll Do.
Provide first and second level IT support
Act as the primary onsite point of contact
Troubleshoot incidents and service requests via ticketing system
Deliver prompt and professional user support
Document all activities and resolutions accurately in the
Support IT onboarding for new employees
Maintain and contribute to knowledge base documentation
Support continuous service improvement initiatives
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